Non-Profit Donation Specialist

Kaizen Advance; Yuma (AZ); On-site; USD 17,908 - 20,664; Part time

Job summary

A supportive customer service organization is seeking independent contractors to manage inbound donation calls. Candidates should possess excellent communication skills and have previous call center experience. Responsibilities include handling calls, ensuring respectful engagement with donors, and data entry related to donations. The role allows for remote work, requiring a quiet background and a Windows 11 PC. Pay ranges from $13 to $15 per hour based on performance, with opportunities for advancement in various support roles.

Qualifications

• Minimum 6 months of remote call center experience or 1 year in-office call center experience.
• Must be at least 18 years old.
• Must use a Windows 11 PC and have a quiet background.

Responsibilities

• Handling inbound donation-related calls.
• Engaging donors professionally and respectfully.
• Accurately entering pledge and donation information.
• Following compliance and script guidelines.

Skills

Excellent communication skills

Highly organized

Self-motivated

Reliable and dependable

Customer service

Tools

Windows 11 PC

Dual monitors

Job description

Yuma, United States | Posted on 02/20/2026

Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. We partner with independent contractors who are serious about remote work and capable of representing nonprofit organizations with professionalism and accountability.

Types of Clients

• Nonprofit/Charity TV and Radio stations
• Child welfare agencies
• Spiritual and religious organizations
• Animal advocacy groups

Job Duties

• Handling inbound donation-related calls
• Engaging donors professionally and respectfully
• Accurately entering pledge and donation information
• Following compliance and script guidelines
• Meeting attendance and performance benchmarks

Important Details

This is an independent contractor opportunity, not an employee role.

Certification and startup requirements apply.

Contractors are responsible for managing their schedule and performance.

Requirements

• Minimum 6 months of remote call center experience or 1 year in-office call center experience
• Must be at least 18 years old
• Must be a US resident
• Must use a Windows 11 PC
• Quiet, professional background for calls
• Able to type at least 40 words per minute
• Able to pass a background check
• Must be able to complete a voice assessment and a mock call

Preferred Skills

• Highly organized and self-motivated
• Reliable and Dependable
• Able to provide excellent customer service
• Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed
• 8 GB RAM PC (Minimum); 16 GB RAM PC (Preferred)
• Dual monitors
• Hard-wired internet connection (Ethernet; No WiFi allowed)

Inbound phone work: $0.20 - $0.32 per talk minute ($13 - $15/hr), depending on the project and performance

Experienced agents can earn up to $0.35 per talk minute

Advancement opportunities for email, ticket, and chat support available with varied pay rates are performance-based and earned through consistency