Non-Emergency Medical Transport Dispatcher (Night/Weekend)

LIFEwest Ambulance; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Job summary

LIFEwest Ambulance in Phoenix, AZ is seeking an Ambulance Dispatcher to coordinate non-emergency transportation requests in a 24/7 call center. You will gather trip details, assign ambulances, and communicate with patients, facilities, and field crews while following LIFEwest protocols.

The role requires a high school diploma or GED and 1–2 years in customer service or dispatch; strong multitasking, under pressure, and proficiency with dispatch software.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience preferred in customer service, dispatch or call center operations, preferably in ambulance, EMS, or medical transportation.
• Strong multitasking, problem-solving, and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work effectively under pressure in a 24/7 operational environment.
• Proficiency with dispatching and call management software.
• Professional, calm, and composed demeanor during high-stress situations.
• Flexibility to work varying shifts, including nights, weekends, and holidays.

Responsibilities

• Serve as the primary point of contact for incoming calls/requests related to medical transportation.
• Accurately gather and document essential trip information and enter details into the dispatch system.
• Prioritize and coordinate ambulance assignments based on urgency, location, and resources.
• Maintain clear communication with field crews, facilities, and clients for smooth transport operations.
• Monitor calls and dispatches to ensure timely responses and adherence to protocols.
• Escalate issues or delays to Lead or Operations Manager as needed.
• Assist with verifying trip and billing information prior to processing.
• Maintain accurate records of calls, dispatches, and billing communications.

Skills

Customer service

Multitasking

Communication

Organizational skills

Under pressure

Education

High school diploma or GED

Tools

Dispatch software

Job description

LIFEwest Ambulance in Phoenix, AZ is seeking an Ambulance Dispatcher to coordinate non-emergency transportation requests in a 24/7 call center. You will gather trip details, assign ambulances, and communicate with patients, facilities, and field crews while following LIFEwest protocols.

The role requires a high school diploma or GED and 1–2 years in customer service or dispatch; strong multitasking, under pressure, and proficiency with dispatch software.