Ambulance Dispatcher

LIFEwest Ambulance; Phoenix (AZ); On-site; USD 29,000 - 32,000; Full time

Job summary

LIFEwest Ambulance in Phoenix, AZ is seeking an Ambulance Dispatcher to coordinate non-emergency transportation requests in a 24/7 call center. You will gather trip details, assign ambulances, and communicate with patients, facilities, and field crews while following LIFEwest protocols.

The role requires a high school diploma or GED and 1–2 years in customer service or dispatch; strong multitasking, under pressure, and proficiency with dispatch software.

Qualifications

• High school diploma or GED required.
• 1–2 years of experience preferred in customer service, dispatch or call center operations, preferably in ambulance, EMS, or medical transportation.
• Strong multitasking, problem-solving, and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work effectively under pressure in a 24/7 operational environment.
• Proficiency with dispatching and call management software.
• Professional, calm, and composed demeanor during high-stress situations.
• Flexibility to work varying shifts, including nights, weekends, and holidays.

Responsibilities

• Serve as the primary point of contact for incoming calls/requests related to medical transportation.
• Accurately gather and document essential trip information and enter details into the dispatch system.
• Prioritize and coordinate ambulance assignments based on urgency, location, and resources.
• Maintain clear communication with field crews, facilities, and clients for smooth transport operations.
• Monitor calls and dispatches to ensure timely responses and adherence to protocols.
• Escalate issues or delays to Lead or Operations Manager as needed.
• Assist with verifying trip and billing information prior to processing.
• Maintain accurate records of calls, dispatches, and billing communications.

Skills

Customer service

Multitasking

Communication

Organizational skills

Under pressure

Education

High school diploma or GED

Tools

Dispatch software

Job description

LIFEwest Ambulance is recruiting for Dispatchers!

Position Summary:

The Ambulance Dispatcher is responsible for coordinating and dispatching non-emergency ambulance transportation requests in a fast-paced, 24/7 call center environment. This position ensures accurate, timely, and professional communication between patients, healthcare facilities, and field crews while maintaining compliance with LIFEwest’s protocols and service standards.

Location: Phoenix, AZ

Schedule: Overnight and Weekend Per Diem, hours vary based on scheduling needs

Key Responsibilities:

Dispatching & Call Coordination

• Serve as the primary point of contact for incoming calls/requestsrelated to medical transportation requests.
• Accurately gather and document essential trip information, ensuring all details are entered correctly into the dispatch system.
• Prioritize and coordinate ambulance assignments based on urgency, location, and resource availability.
• Maintain clear and professional communication with field crews, healthcare facilities, and clients to ensure smooth transport operations.
• Monitor ongoing calls and dispatch activity to ensure timely responses and adherence to company and client protocols.
• Escalate issues or service delays to the Lead or Operations Manager as needed.
• Assist with verifying trip and billing information to ensure accuracy prior to processing.

Operational Support

• Maintain accurate records of calls, dispatches, and billing communications within the system.
• Assist with shift handoffs by ensuring all pending trips and issues are communicated to the next shift.
• Follow established policies, procedures, and protocols to maintain service quality and HIPPA compliance.
• Participate in ongoing training and quality assurance activities to enhance service performance.
• Other duties as assigned

Qualifications:

• High school diploma or GED required.
• 1–2 years of experience preferred in customer service, dispatch or call center operations, preferably in ambulance, EMS, or medical transportation.
• Strong multitasking, problem-solving, and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work effectively under pressure in a 24/7 operational environment.
• Proficiency with dispatching and call management software.
• Professional, calm, and composed demeanor during high-stress situations.
• Flexibility to work varying shifts, including nights, weekends, and holidays.

Physical Requirements:

• Must be able to lift 15 pounds at times
• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds occasionally.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent sitting at a desk.

Pay range: $21.00 - $23.00 an hour, with final compensation based on the candidate’s qualifications, experience, and business needs.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.