Non-Driving Ops Specialist — Elevate Patient Care & Ops

AdaptHealth, LLC; New Berlin (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off Plans

Employee Stock Purchase Plan

Parental Bonding Leave

Disability Insurance

Life and AD&D Insurance

FSA/HSA options

Teledoc access

Various wellness programs

Job summary

AdaptHealth is seeking an Operations Specialist, Non-Driving, to support patient care and operational excellence. The role emphasizes workflow improvement, insurance verification, authorizations, and EMR data entry to drive efficiency and quality.

The successful candidate will have at least one year of related experience, a high school diploma or higher, and strong communication and computer skills. This position offers a comprehensive benefits package and growth opportunities.

Qualifications

• One year of relatable work experience required.
• High School Diploma, Associate’s degree in Healthcare Administration or related field required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience in healthcare, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication, analytical and problem-solving skills with attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Administrative experience

Communication skills

Multi-tasking

Proficient computer skills

Learning new technologies

Education

High School Diploma

Associate’s degree in Healthcare Administration

Business Administration or equivalent work experience

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Operations Specialist, Non-Driving, to support patient care and operational excellence. The role emphasizes workflow improvement, insurance verification, authorizations, and EMR data entry to drive efficiency and quality.

The successful candidate will have at least one year of related experience, a high school diploma or higher, and strong communication and computer skills. This position offers a comprehensive benefits package and growth opportunities.