Registration & Student Support Specialist

Hagerstown Community College; Hagerstown (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Hagerstown Community College seeks a Registration Assistant to process credit registrations and provide customer service to students, staff and the public. The role includes specialized advising and registration responsibilities, with day, evening, and occasional weekend hours.

The position reports to the Coordinator of Registration and collaborates with Academic Affairs, IT, and Student Support Advisors to resolve SIS issues and support registration workflows.

Qualifications

• Minimum three years related work experience including data entry or direct customer service.
• Associates degree or willingness to pursue one.
• Proficiency in Word and Excel; familiarity with database systems is desirable.

Responsibilities

• Process registrations via SIS and provide customer service to students and the public.
• Train new hires on registration procedures and policies.
• Answer questions, greet students, and act as campus information guide.
• Manage AMS for appointments and oversee daily operations as Group Manager.
• Resolve registration exceptions, substitutions, and degree audit issues with the Registrar.
• Troubleshoot SIS errors and support data-related tasks.
• Generate and monitor reports (wait-list, duplicates) and handle related forms.
• Provide short-term support to the Information Center and Student Center staff.

Skills

Interpersonal skills

Verbal communication

Word processing

Excel proficiency

Data entry

Attention to detail

Under pressure

Education

Associates Degree

Computer coursework

Word processing & customer service training

Tools

Microsoft Word

Microsoft Excel

Integrated database systems

Job description

Hagerstown Community College seeks a Registration Assistant to process credit registrations and provide customer service to students, staff and the public. The role includes specialized advising and registration responsibilities, with day, evening, and occasional weekend hours.

The position reports to the Coordinator of Registration and collaborates with Academic Affairs, IT, and Student Support Advisors to resolve SIS issues and support registration workflows.