NOC Technician III - Advanced Ops & Mentorship (Austin)

Cirrascale; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Cirrascale Cloud Services seeks a Network Operations Technician at multiple levels to maintain and optimize GPU-based datacenter infrastructure in Austin, TX. You will monitor, troubleshoot, and resolve incidents in a 24/7 NOC environment, supporting the Supervisor and NOC Manager in day-to-day operations.

Ideal candidates have 4–6 years in NOC/HPC environments, strong scripting, Linux expertise, and experience with Jira and enterprise tools.

Qualifications

• 4-6 years of experience in NOC, HPC, AI infrastructure, cloud systems, or related fields.

Responsibilities

• Respond to alerts and incidents for systems, jobs, and GPU cluster failures.
• Troubleshoot and repair servers, GPU clusters, and network equipment at global datacenter locations.
• Collaborate with NOC I and NOC II to resolve tickets.
• Lead resolution efforts for complex incidents and upgrades, escalating to the Supervisor as needed.
• Assist customers with ticket triage and advanced troubleshooting using Jira.

Skills

Scripting

GPU monitoring

Linux administration

Documentation

Tools

Jira

Microsoft 365

Slack

Microsoft Teams

Job description

Cirrascale Cloud Services seeks a Network Operations Technician at multiple levels to maintain and optimize GPU-based datacenter infrastructure in Austin, TX. You will monitor, troubleshoot, and resolve incidents in a 24/7 NOC environment, supporting the Supervisor and NOC Manager in day-to-day operations.

Ideal candidates have 4–6 years in NOC/HPC environments, strong scripting, Linux expertise, and experience with Jira and enterprise tools.