NOC Technican – 2326428

VetRamp; Austin (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

VetRamp is seeking an Operations Center professional to monitor mining dashboards, weather, and security across Austin data center sites. You will manage incident communications, curtailments, and SLA-driven actions from the HQ operations center, coordinating with site managers and network resources.

Must have strong IT troubleshooting and a proactive mindset. Daily tasks include using Jira and Zabbix for incident tracking, providing timely status updates, and contributing to security and safety

Qualifications

• At least 3 years of relevant experience in data center support.
• Strong IT troubleshooting skills in network, platform, and storage.
• Strong verbal and written communication skills.
• Experience with Confluence, Jira, Slack, and Zabbix.
• Basic knowledge of blockchain principles.
• Willingness to learn new technologies and applications.

Responsibilities

• Maintain the operations center at the HQ office in Austin, TX.
• Coordinate with site managers and power companies to ensure synergy between data centers and their grids.
• Monitor Minder summaries, operational and non-operational miners, miner temperatures, local weather, and hash rates at all data center sites.
• Provide first-line investigation, diagnosis, prioritization, and documentation of all operational incidents using Jira.
• Communicate all Jira incidents involving curtailment to the sev0, sev1, or sev2 distribution lists.
• Conduct economic, load, and temperature curtailments according to each site’s SLA requirements.
• Monitor all network devices through Zabbix and assist site network resources in resolving alerts.
• Monitor, report, and document all physical security issues using Jira, unless otherwise specified by the Ops Center Manager or the Director of Security.
• Complete mandatory security software training and obtain certification.
• Assign unresolved operational incidents to higher-tier support for service restoration coordination.
• Coordinate with site managers, DCTs, and network resources on each operational incident’s status and actions, tracking through to resolution.
• Notify oncoming shift personnel of pending actions or upcoming events relevant to the operations center and the sites it supports.
• List handover action items in an email, with management carbon copied for the oncoming shift to complete.
• Monitor weather and site safety action plans at each site.
• Communicate any priority safety or security issues to site personnel to mitigate potential risks.
• Submit weekly and monthly documentation of problem areas for management review.

Skills

IT troubleshooting

Data center operations

Communication skills

Willingness to learn

Tools

Confluence

Jira

Slack

Zabbix

Job description

Job Summary

Responsible for monitoring mining dashboards, network dashboards, weather, physical security, conducting energy curtailments, and implementing initial communications and analysis for all incidents.

Schedule

• Sunday to Tuesday, 7 pm – 7 am CST
• Every other Saturday, 7 pm – 7 am CST

Job Responsibilities

• Maintain the operations center at the HQ office in Austin, TX.
• Coordinate with site managers and power companies to ensure synergy between data centers and their respective grids.
• Monitor Minder summaries, operational and non-operational miners, miner temperatures, local weather, and hash rates at all data center sites.
• Provide first-line investigation, diagnosis, prioritization, and documentation of all operational incidents using Jira.
• Communicate all Jira incidents involving curtailment to the sev0, sev1, or sev2 distribution lists.
• Conduct economic, load, and temperature curtailments according to each site’s SLA requirements.
• Monitor all network devices through Zabbix and assist site network resources in resolving alerts.
• Monitor, report, and document all physical security issues using Jira, unless otherwise specified by the Ops Center Manager or the Director of Security.
• Complete mandatory security software training and obtain certification.
• Assign unresolved operational incidents to higher-tier support for service restoration coordination.
• Coordinate with site managers, DCTs, and network resources on each operational incident’s status and actions, tracking through to resolution.
• Notify oncoming shift personnel of pending actions or upcoming events relevant to the operations center and the sites it supports.
• List handover action items in an email, with management carbon copied for the oncoming shift to complete.
• Monitor weather and site safety action plans at each site.
• Communicate any priority safety or security issues to site personnel to mitigate potential risks.
• Submit weekly and monthly documentation of problem areas for management review.

Qualifications Required

• At least 3 years of relevant experience in data center support.
• Strong IT troubleshooting skills in network, platform, and storage.
• Strong verbal and written communication skills.
• Experience with Confluence, Jira, Slack, and Zabbix.
• Basic knowledge of blockchain principles.
• Willingness to learn new technologies and applications.

Additional Qualifications (a plus)

• Understanding of ITIL service delivery concepts.
• Linux administration experience.
• Experience with coding languages such as Perl, Python, PHP, and JavaScript.
• Genetec software experience.
• Experience with wireless technologies, VPNs, Intrusion Prevention Systems (IPS), WAN Accelerators, and associated technologies.
• Certifications: Network+, ITIL Foundations, CCENT, Security+.