NOC & Networking Support Analyst — Entry Level (Austin)

Scale Computing INC; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid Time Off

Job summary

Scale Computing INC is seeking a Junior Support Analyst for our Austin, TX office. The role focuses on serving as the initial contact for customers using Managed Networking Services, diagnosing Tier 1 issues, and meticulously documenting interactions and solutions.

Collaboration with cross-functional teams is key to maintaining high customer satisfaction. The position is full-time and in-office in Austin, with shifts rotating among days, evenings, nights, and weekends.

Qualifications

• High School diploma or equivalent is required.
• Strong communication and interpersonal skills are essential.
• Basic understanding of networking and troubleshooting is needed.
• Willingness to learn and adapt to evolving technologies.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Handle multiple calls and emails daily while following processes.
• Diagnose and resolve Tier 1 networking issues for Scale Computing products.
• Document customer interactions and solutions for future reference.
• Escalate complex issues to higher support tiers when necessary.

Skills

Customer service

Networking basics

Documentation

Communication

Education

High School diploma or equivalent

Tools

Fortinet

Linux commands

Networking

Job description

Scale Computing INC is seeking a Junior Support Analyst for our Austin, TX office. The role focuses on serving as the initial contact for customers using Managed Networking Services, diagnosing Tier 1 issues, and meticulously documenting interactions and solutions.

Collaboration with cross-functional teams is key to maintaining high customer satisfaction. The position is full-time and in-office in Austin, with shifts rotating among days, evenings, nights, and weekends.