NOC Analyst – Tier 1 Networking Support (Austin, In-Office)

Acumera is now Scale Computing!; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

401(k) Plan

Paid Time Off & Holidays

Parental Leave

Volunteer Time Off

Job summary

Scale Computing in Austin is seeking a Junior Support Analyst for their Networking Support team. You will be the first contact for customers, respond to inquiries via phone, email, or chat, and diagnose Tier 1 issues to keep systems running smoothly.

This in-office role emphasizes collaboration with cross-functional teams, documentation of interactions, and escalation when needed. A high school diploma and foundational networking knowledge are required; bilingual abilities are a plus.

Qualifications

• Strong communication and interpersonal skills.
• Basic understanding of networking and technical troubleshooting.
• Ability to follow processes and procedures accurately.
• Customer-focused with a positive attitude.
• Quick learner and adaptable to new technologies.
• High School diploma (or equivalent) required

Responsibilities

• Respond to customer inquiries and issues via phone, email, or chat.
• Handle multiple calls per day along with email, ticketing, and chat
• Diagnose and resolve Tier 1 issues with Scale Computing's products and services.
• Document customer interactions and solutions for future reference.
• Escalate complex issues to higher tiers when necessary.
• Collaborate with cross-functional teams to address customer needs.

Skills

Communication

Networking basics

Troubleshooting

Customer service

Adaptability

Education

High School diploma or equivalent

Tools

Fortinet

Linux commands

Networking

Job description

Scale Computing in Austin is seeking a Junior Support Analyst for their Networking Support team. You will be the first contact for customers, respond to inquiries via phone, email, or chat, and diagnose Tier 1 issues to keep systems running smoothly.

This in-office role emphasizes collaboration with cross-functional teams, documentation of interactions, and escalation when needed. A high school diploma and foundational networking knowledge are required; bilingual abilities are a plus.