NOC Technician I: 24/7 Network Ops & Troubleshooting

Astound; Bethlehem (Northampton County); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401k retirement plan

Medical/Dental/Vision insurance

Paid Time Off

Paid Holidays

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking an entry-level NOC Technician I to join our 24x7 Network Operations Center in Bethlehem, PA. You will monitor voice, data, and video networks, perform 1st level fault triage, and assist with incident resolution during off-hours and holidays.

This role requires basic networking knowledge, strong communication, and the ability to work with cross-functional teams. You will document outages, manage tickets, and participate in change windows to ensure service restoration.

Qualifications

• High school diploma or equivalent required.
• Technical degree or relevant certifications preferred.
• ITIL knowledge helpful.

Responsibilities

• Monitor network elements and perform Tier I triage and support.
• Coordinate with IP, Switch and Fiber Transport engineers and field teams.
• Open and manage incident tickets in RT or ServiceNow.
• Document outages and reasons for outage (RFO) and close tickets.
• Notify wide audiences of outages via FLASH notifications and emails.
• Maintain procedures and participate in change windows during maintenance.

Skills

Networking fundamentals

Troubleshooting

Communication

Incident response

Shift work

Education

High School Diploma

Technical degree/certs

Tools

Windows/Office

NMS/RT/ServiceNow

Google Workspace

Job description

Astound is seeking an entry-level NOC Technician I to join our 24x7 Network Operations Center in Bethlehem, PA. You will monitor voice, data, and video networks, perform 1st level fault triage, and assist with incident resolution during off-hours and holidays.

This role requires basic networking knowledge, strong communication, and the ability to work with cross-functional teams. You will document outages, manage tickets, and participate in change windows to ensure service restoration.