24/7 NOC Engineer — Real-Time Network Incident Responder

Net2Source (N2S); Austin (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Net2Source (N2S) is seeking an NOC Engineer to monitor networks in real time, perform incident detection, initial triage, and service restoration across cable, broadband, IP, voice, video, Wi‑Fi, mobile, and enterprise platforms.

This role operates in a 24x7 NOC environment, supports SLA compliance and incident escalation, creates and updates incident tickets, coordinates P1/P2 events, and follows ITIL-aligned playbooks and runbooks.

Responsibilities

• Monitor network, service, application, and infrastructure platforms in real time.
• Detect, acknowledge, correlate, and prioritize alarms, alerts, and service-impacting events.
• Perform initial triage and impact assessment for network, broadband, access, core, voice, video, Wi-Fi, mobile, and enterprise service issues.
• Create, update, and manage incident tickets with accurate documentation.
• Troubleshoot routing, switching, access network, CMTS, HFC, DOCSIS, application, security, and load balancing issues.
• Coordinate P1 and P2 incidents, including bridge initiation, technical updates, escalation, and restoration tracking.
• Escalate incidents to engineering teams, field operations, vendors, application teams, leadership, and resolver groups.
• Follow SOPs, runbooks, incident workflows, change awareness processes, and ITIL-aligned practices.
• Support root cause analysis, post-incident reviews, operational reporting, and continuous improvement.
• Maintain disciplined communication during incidents, shift handoffs, and stakeholder updates.
• Ensure SLA compliance through timely acknowledgment, escalation, updates, and closure.

Job description

Net2Source (N2S) is seeking an NOC Engineer to monitor networks in real time, perform incident detection, initial triage, and service restoration across cable, broadband, IP, voice, video, Wi‑Fi, mobile, and enterprise platforms.

This role operates in a 24x7 NOC environment, supports SLA compliance and incident escalation, creates and updates incident tickets, coordinates P1/P2 events, and follows ITIL-aligned playbooks and runbooks.