Telecom NOC Technician

Talent Groups; Melville (NY); On-site; USD 38,403 - 54,695; Part time

Job summary

A telecommunications services provider based in Melville, NY is looking for a NOC Technician for a contract role in their Network Operations Center. The candidate will be responsible for monitoring network events, managing escalations and communications, and ensuring incident tickets are completed. Applicants should have a high school diploma and 1–2 years of experience in telecommunications. Strong troubleshooting and communication skills are essential. This is a full-time position involving 24/7 operational support.

Qualifications

• 1–2 years of work experience in telecommunications or a related field.
• Capable of working independently while effectively following direction and training.

Responsibilities

• Monitor all critical network systems 24x7x365 and respond to alarms promptly.
• Answer incoming customer support calls and create incident tickets.
• Maintain full ownership of incidents from creation to closure.

Skills

Strong work ethic

Ability to multitask

Analytical abilities

Problem-solving skills

Communication skills

Education

High School Diploma or equivalent

Job description

This range is provided by Talent Groups. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.79/hr - $33.79/hr

Direct message the job poster from Talent Groups

• Expenses: None
• Note: This is not an IT or Helpdesk role.

Role Overview

The NOC Technician will work in a 24x7x365 Network Operations Center environment, responsible for monitoring network events, initiating incident response, conducting high-level triage, and managing escalations and notifications. This role requires direct interaction with customers while partnering closely with Tier 2 engineering teams. The ideal candidate will possess the ability to diagnose hardware, software, and system-related issues within a telecommunications network.

Key Responsibilities

• Monitor all critical network systems 24x7x365 and respond to alarms promptly.
• Detect and assess network events, determine customer impact, and initiate incident tickets.
• Perform initial triage using documented processes and runbooks.
• Resolve issues when possible; follow escalation guidelines when additional support is needed.

Customer Interaction & Communication

• Answer incoming customer support calls and create incident tickets.
• Provide timely updates to customers throughout incident progression.
• Send notifications to internal engineers, management, and external customers based on defined procedures.
• Maintain professional and clear communication throughout all interactions.

Ticket Ownership & Escalation

• Maintain full ownership of incidents from creation to closure.
• Ensure proper ticket documentation, timely updates, and accurate status tracking.
• Coordinate handoffs during shift changes according to operational guidelines.
• Confirm resolution and properly close tickets once issues are verified.
• Work closely with Tier 2 support teams and other internal technical resources.
• Follow established operational procedures and contribute to continuous improvement.
• Maintain situational awareness across all active incidents.

Required Education

• High School Diploma or equivalent experience.

Minimum Experience & Skills

• 1–2 years of work experience in telecommunications or a related field.
• Strong work ethic with the ability to multitask in a fast-paced environment.
• Capable of working independently while effectively following direction and training.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong verbal and written communication skills.

Seniority level

Associate

Employment type

Contract

Job function

Administrative

Industries

Telecommunications