NOC Technician I — On-Site Data Center, 4-Day Week

REJIS Commission; St. Louis (MO); On-site; USD 22,000 - 31,000; Full time

Job summary

REJIS Commission's Operations Center is seeking an on-site NOC Technician to monitor and support our data center and REJIS-supported services. This role includes on-call coverage and three 12-hour shifts plus a 6-hour midweek shift, with a compressed four-day work week and 3+ weeks of vacation.

You will respond to alerts, follow SOPs, perform software installs and patching, troubleshoot desktop and network issues, manage Active Directory, and document requests.

Qualifications

• Candidates should demonstrate basic IT aptitude and a desire to grow in IT operations.
• Experience communicating clearly, both verbally and in writing.
• Familiarity with Microsoft Windows and Office products is a plus.
• Ability to learn quickly and adapt to new technologies.
• Previous customer-service experience is preferred.

Responsibilities

• Maintain a reliable service environment by responding to Network and Data Center alerts
• Learn and follow standard operating procedures, documenting, and responding to alerts, including escalation
• Perform new computer software installs, server patching, and remote system administration
• Resolve desktop, printer, Internet Browser, REJIS application, and network-related issues
• Reset passwords using Active Directory
• Display ability to troubleshoot user/system problems and perform proper support escalation
• Properly record and classify customer and internal requests
• Communicate to customers and REJIS management problems requiring their immediate attention

Skills

Technical aptitude

Customer service

MS Windows & Office

Clear communication

Willingness to learn

Job description

REJIS Commission's Operations Center is seeking an on-site NOC Technician to monitor and support our data center and REJIS-supported services. This role includes on-call coverage and three 12-hour shifts plus a 6-hour midweek shift, with a compressed four-day work week and 3+ weeks of vacation.

You will respond to alerts, follow SOPs, perform software installs and patching, troubleshoot desktop and network issues, manage Active Directory, and document requests.