NOC Technician I: Network Monitoring & Incident Response

Midco; Sioux Falls (SD); On-site; USD 52,000 - 72,000; Full time

Job summary

Midco is seeking a NOC Technician I to monitor, troubleshoot, and support its multi-service network ensuring reliable video, internet, voice, and enterprise services. You will identify events, analyze impact, and coordinate resolutions while working with internal teams, vendors, and stakeholders to uphold service reliability and a superior customer experience.

Qualifications include a high school diploma and 1–4+ years of technical experience; some roles may be filled at Technician II/III based

Qualifications

• High school diploma or equivalent (GED).
• 1–4+ years relevant technical experience, depending on position level.
• Position may be filled at NOC Technician I, II, or III based on qualifications and experience.

Responsibilities

• Monitor and support Midco's multi-service network, including video, internet, voice, wireless, transport, and enterprise services, to identify network events, service impairments, and outages.
• Evaluate network alarms, service disruptions, and equipment notifications to assess impact and determine appropriate response actions.
• Troubleshoot network incidents and service issues using established tools, procedures, and documentation.
• Document network events, maintenance activities, troubleshooting efforts, and resolutions within applicable systems.
• Coordinate restoration activities during service outages and assist in identifying root causes and impacted network components.
• Communicate network events, maintenance activities, and service impacts with team members, operational groups, leadership, vendors, and other stakeholders.
• Coordinate routine and emergency maintenance activities, including pre- and post-maintenance validation and quality checks.
• Perform proactive network surveillance, health checks, and trend analysis to identify potential service risks and improvement opportunities.
• Review and support change management processes, maintenance notifications, and operational procedures.
• Generate and analyze operational reports to support network performance, reliability, and decision making.
• Develop, review, and maintain operational documentation, procedures, and knowledge resources.
• Provide guidance, mentorship, and training support to team members as appropriate based on level and experience.
• Participate in continuous improvement efforts that enhance network operations, service reliability, efficiency, and customer experience.
• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Skills

Network monitoring

Troubleshooting

Communication

Education

High school diploma

Associate's degree in IT/Networking (preferred)

Tools

Wireshark

Grafana

Zabbix

SNMP

Job description

Midco is seeking a NOC Technician I to monitor, troubleshoot, and support its multi-service network ensuring reliable video, internet, voice, and enterprise services. You will identify events, analyze impact, and coordinate resolutions while working with internal teams, vendors, and stakeholders to uphold service reliability and a superior customer experience.

Qualifications include a high school diploma and 1–4+ years of technical experience; some roles may be filled at Technician II/III based