NOC Technician: Real-Time Network Ops & Troubleshooting

SmartRecruiters, Inc.; St. Louis (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Business Integra (BI) seeks a NOC Agent to manage daily IT network operations, triage and repair LAN/WAN, transport, telephony, wireless data, and mobile radio networks. You will use monitoring tools, implement software upgrades, and support field teams while coordinating with vendors.

Eligible candidates hold a BS in CS/MIS/Engineering or related field, with 4+ years in relevant network tech. CCNA preferred; MPLS knowledge preferred.

Qualifications

• BS in Computer Science, MIS, Engineering, or equivalent degree from an ACCREDITED college or university.
• 4+ years of experience in 3+ of the following: Windows/Windows Server, Unix/Linux, LAN/WAN, and telecom networks.
• 3+ years telecom experience in PBX, Call Center tech, and procurement related tasks.

Responsibilities

• Monitor daily operations and support of IT networks: LAN/WAN, transport, telephony, wireless data, and mobile radio.
• Triages, troubleshoots, and remotely repairs network problems using monitoring tools.
• Provide field operations support, dispatch, and open tickets with vendors/carriers; participate in change processes.

Skills

Windows

Windows Server

Unix/Linux

LAN/WAN

Telecom Networks

PBX

Call Center

Procurement

Customer Focus

Sense of Urgency

Decision Making

Troubleshooting

Teamwork

Network Architecture

ServiceNow

CCNA Preferred

MPLS Knowledge

Education

BS in CS/MIS/Engineering

Tools

ServiceNow

Job description

Business Integra (BI) seeks a NOC Agent to manage daily IT network operations, triage and repair LAN/WAN, transport, telephony, wireless data, and mobile radio networks. You will use monitoring tools, implement software upgrades, and support field teams while coordinating with vendors.

Eligible candidates hold a BS in CS/MIS/Engineering or related field, with 4+ years in relevant network tech. CCNA preferred; MPLS knowledge preferred.