Optical Transport Network Technician

Midcontinent; Sioux Falls (SD); On-site; USD 60,000 - 80,000; Full time

Job summary

Midco is seeking a Network Technician - Transport to contribute to the reliability and expansion of our transport network. You will install, configure, maintain, and support optical transport equipment, circuits, and related components.

You will collaborate with Engineering, NOC, and other teams to provision services, perform testing, diagnose outages, and implement upgrades, while adhering to standards and documenting activities.

Qualifications

• High school diploma or GED.
• 1 year of experience supporting telecommunications, transport, network, fiber, or related technology infrastructure.
• Must possess and maintain a valid driver's license with a clean driving record.
• Basic understanding of networking concepts including TCP/IP, routing, switching, Ethernet, and optical transport technologies.
• Ability to read and interpret technical documentation, network diagrams, and engineering specifications.

Responsibilities

• Install, configure, maintain, and support Midco's transport network infrastructure, including optical transport equipment, line systems, circuits, and related network components.
• Perform service provisioning, circuit testing, validation, and turn-up activities to ensure successful delivery of transport services and customer solutions.
• Troubleshoot network outages, fiber impairments, service degradations, and transport-related issues, coordinating with internal teams and vendors as necessary to restore service and minimize customer impact.
• Perform equipment installation, rack integration, power and cabling work, and ensure compliance with established engineering and operational standards.
• Monitor network health and assist with preventative maintenance activities to maintain network reliability, performance, and availability.
• Support network expansion, modernization, and end-of-life replacement projects by participating in the implementation and deployment of new transport infrastructure and technologies.
• Collaborate with Engineering, NOC, Customer Fulfillment, Sales Engineering, Regional Operations, Colocation teams, and customers to support network deployments and service delivery.
• Assist in the implementation, documentation, and maintenance of transport, LAN, WAN, and MAN network environments.
• Maintain accurate network records, diagrams, inventory, configurations, testing results, and operational documentation.
• Assist with disaster recovery planning, system backups, restoration testing, and business continuity initiatives.
• Support ServiceNow ticket management, escalation response, and incident resolution activities within established service level expectations.
• Participate in network evaluations, testing, and validation activities to support future capacity growth, customer opportunities, and strategic business initiatives.
• Provide effective problem-solving support for a variety of Midco's groups, including Customer Service, Engineering, NOC, etc.
• Report significant activity to the NOC and keep detailed statistics regarding these activities.
• Provide assistance with projects, including diagramming, reporting, documenting, time management, etc.
• Ensure viable disaster recovery and back up plans are in place for all systems.
• Provide effective “on call” support and be prepared to work other than regular business hours as necessary.
• Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Skills

Networking basics

Documentation reading

Driver's license

Education

High school diploma or GED

Job description

Midco is seeking a Network Technician - Transport to contribute to the reliability and expansion of our transport network. You will install, configure, maintain, and support optical transport equipment, circuits, and related components.

You will collaborate with Engineering, NOC, and other teams to provision services, perform testing, diagnose outages, and implement upgrades, while adhering to standards and documenting activities.