NOC Technician – Enterprise & Carrier Networks

midcocareers; Sioux Falls (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

Midco is seeking a Business NOC Technician to monitor and support its Enterprise and Wholesale Carrier network services in Sioux Falls. You will participate in incident response, service restoration, and ongoing optimization, ensuring reliable, secure, and high-performing networks for customers.

The role supports multiple levels (I–III) with opportunities for growth as expertise and responsibility increase, while collaborating with vendors, carriers, and internal teams in a fast-paced NOC

Qualifications

• High school Diploma or GED is required.
• 1–4+ years of technical experience, depending on level.
• Possible placement at Technician I, II, or III based on qualifications.
• Familiarity with Layer 1–3 networking concepts is preferred.
• Knowledge of TCP/IP, IPv4/IPv6, routing, switching, VoIP, and carrier networking is expected.
• Experience with network monitoring and ticketing systems is a plus.
• Experience with SolarWinds, Wireshark, Grafana, Zabbix, Ping, SNMP, SSH is beneficial.

Responsibilities

• Monitor multi-service fiber optic network and related services for events and outages.
• Evaluate alarms, assess customer impact, and take action per procedures.
• Document incidents, service requests, and maintenance records.
• Troubleshoot network, service, and customer-impacting issues and escalate when needed.
• Coordinate restoration activities with internal teams, vendors, and customers.
• Communicate status updates to customers and stakeholders as required.
• Support change management, testing, and service validation activities.

Education

High school Diploma or GED

Associate's degree in Information Technology / Computer Science / Network Engineering / Telecommunications

Industry certifications such as CCNA, Network+ or CCST IT Support

Familiarity with Layer 1, 2, and 3 networking concepts

TCP/IP, IPv4/IPv6, routing, switching, VoIP, carrier networking technologies

Tools

SolarWinds

Wireshark

Grafana

Zabbix

Ping

SNMP

SSH

Trace Route

NS Lookup

Job description

Midco is seeking a Business NOC Technician to monitor and support its Enterprise and Wholesale Carrier network services in Sioux Falls. You will participate in incident response, service restoration, and ongoing optimization, ensuring reliable, secure, and high-performing networks for customers.

The role supports multiple levels (I–III) with opportunities for growth as expertise and responsibility increase, while collaborating with vendors, carriers, and internal teams in a fast-paced NOC