Network Implementation & Support Technician

Midco; Sioux Falls (SD); On-site; USD 36,000 - 54,000; Full time

Job summary

Midco is seeking a Network Technician to implement, monitor, troubleshoot, and continuously improve our network infrastructure. You will partner with NOC, engineering, vendors, and stakeholders to deliver reliable, secure network services.

Position levels range from Technician I to III, reflecting increasing expertise and impact. Responsibilities include changes, monitoring, incident resolution, lifecycle management, and strong documentation.

Qualifications

• High school Diploma or equivalent (GED).
• Valid driver's license with a clean driving record; DUI within past 5 years disqualifies.

Responsibilities

• Execute MOPs to implement network changes and software updates.
• Monitor systems, alarms, and ticketing queues to identify and address network issues.
• Recognize, troubleshoot, and resolve network-related incidents and service disruptions.
• Support network installations, upgrades, maintenance activities, and lifecycle management.
• Install, examine, test, and maintain network equipment, circuits, and associated infrastructure.
• Assist as 'smart hands' in lab and production environments, including racking, stacking, cabling, and powering equipment.
• Work closely with NOC to maintain network stability and performance.
• Test and troubleshoot transport, routing, switching, and access network technologies.
• Collaborate on projects and departmental initiatives to achieve team and organizational goals.
• Engage vendors and manufacturers to assist with troubleshooting and issue resolution.
• Maintain accurate technical documentation, including network diagrams and configurations.
• Support network security practices and assist in protecting the network from unauthorized access.
• Organize and coordinate maintenance activities and upgrades to minimize service disruption.
• Support disaster recovery, backup, and business continuity processes for network systems.
• Share knowledge and best practices with team members.
• Perform technical assignments independently while escalating issues appropriately.
• Operate and drive a company vehicle in compliance with Midco policies.

Skills

Troubleshooting

Network monitoring

Documentation

Team collaboration

On-call readiness

Education

GED/High School Diploma

Associate's degree in IT/CS/Network Engineering

Tools

Cisco

Infinera

DOCSIS

PON

Optical transport

Job description

Midco is seeking a Network Technician to implement, monitor, troubleshoot, and continuously improve our network infrastructure. You will partner with NOC, engineering, vendors, and stakeholders to deliver reliable, secure network services.

Position levels range from Technician I to III, reflecting increasing expertise and impact. Responsibilities include changes, monitoring, incident resolution, lifecycle management, and strong documentation.