NOC Technician: 24/7 Network Uptime & Incident Response

Tential Solutions; Annapolis (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Tential Solutions in Annapolis, MD, seeks a NOC Analyst for a 3pm–11:30pm EST on-site role. You will monitor core network components, engage providers to restore services, and track incidents in the incident management tool.

The position demands strong customer service, multitasking, and the ability to handle weekend and holiday shifts. The role involves troubleshooting Cisco devices, ITIL practices, and working across Transport, DataLink and Applications in a fast-paced center.

Qualifications

• Requires AA/AS degree or 2-year post high school training with 1–2 years of relevant experience or HS Diploma/GED with 2 years of experience.
• Network+ Certification
• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
• Knowledge and understanding of ITIL/ITSM concepts and practices.
• Experience troubleshooting Cisco devices.
• Experience with HSRP/BGP routing protocols.

Responsibilities

• Monitor network management system and engage providers to drive restoral efforts.
• Track incident details and keep information updated in the incident management tool.
• Troubleshoot systems and network problems with limited scope and complexity.
• Oversee high-availability IP networks, messaging systems, and Air to Ground data communications equipment.
• Identify resolutions of routine technical queries from CAS customers and CAS Business Units.
• Work with Senior Team Members to resolve moderate to complex issues and may lead less complex ones.
• Interpret and apply established processes with careful attention to avoid outages.
• Monitor and troubleshoot system performance and network issues; escalate when needed.
• Understand deployment, configuration, and maintenance routines and develop tooling to improve efficiency.
• Participate in network solutions design and configurations.
• Provide customers with guidance to resolve problems with strong attention to detail.
• This is a 24 x 7 365 operation center requiring weekend/holiday work.
• Maintain strong customer service and multitasking skills; manage multiple responsibilities.

Skills

NOC operations

Customer service

Multitasking

Attention to detail

Time management

Education

AA/AS degree or 2-year post high school training

HS Diploma/GED with 2 years of experience

Tools

Remedy

ServiceNow

Netcool

Office 365

Job description

Tential Solutions in Annapolis, MD, seeks a NOC Analyst for a 3pm–11:30pm EST on-site role. You will monitor core network components, engage providers to restore services, and track incidents in the incident management tool.

The position demands strong customer service, multitasking, and the ability to handle weekend and holiday shifts. The role involves troubleshooting Cisco devices, ITIL practices, and working across Transport, DataLink and Applications in a fast-paced center.