24/7 NOC Network Technician – Air-to-Ground Support

Donatech Corporation; Annapolis (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Donatech Corporation is looking for a network management professional in Annapolis, MD. The role requires monitoring network systems, troubleshooting issues, and providing exceptional customer service.

Ideal candidates will have a Network+ Certification, knowledge of TCP/IP protocols, and experience with Cisco devices. This position operates on the MID Shift from 11:00pm to 7:30am, including some weekends and holidays.

Qualifications

• Network+ Certification required.
• Knowledge of TCP/IP networking protocols is essential.
• Minimum of 1-2 years relevant experience or 2 years with a GED.

Responsibilities

• Monitors network management system and engages telecom providers.
• Tracks incident details and updates management tools.
• Solves systems and network problems.

Skills

Network+ Certification

Knowledge of TCP/IP networking protocols

Customer Service skills

Troubleshooting Cisco devices

Efficient at multitasking

Education

AA/AS degree or HS Diploma/GED

Tools

Remedy

Netcool

ServiceNow

Job description

Donatech Corporation is looking for a network management professional in Annapolis, MD. The role requires monitoring network systems, troubleshooting issues, and providing exceptional customer service.

Ideal candidates will have a Network+ Certification, knowledge of TCP/IP protocols, and experience with Cisco devices. This position operates on the MID Shift from 11:00pm to 7:30am, including some weekends and holidays.