NOC Tech II: 24/7 Application Assurance

Ultipro; Hopkins (MN); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Disability insurance

Life insurance

Job summary

Metronet is hiring a NOC Technician II – Application Assurance in Hopkins, MN. You will perform 24x7 monitoring of data centers, servers and applications, using ITOM tools and ticketing systems. The role requires working shifts, escalating issues, and collaborating with internal teams to ensure uptime.

The ideal candidate will have 2–5 years in IT/network/data center operations, a technical degree, and strong problem-solving and communication skills to support critical infrastructure.

Qualifications

• Associate’s or Bachelor's degree in a technical field.
• Minimum of 2-5 years of IT, network or data center experience.
• Strong troubleshooting and analytical skills.

Responsibilities

• Operate 24x7x365 in an Operations Center, including 2nd/3rd shifts and weekends.
• Monitor ITOM and Network Management systems for alarms and performance metrics.
• Log and manage trouble tickets and update statuses with resolutions.
• Identify, troubleshoot and resolve system outages and degradations to minimize downtime.

Job description

Metronet is hiring a NOC Technician II – Application Assurance in Hopkins, MN. You will perform 24x7 monitoring of data centers, servers and applications, using ITOM tools and ticketing systems. The role requires working shifts, escalating issues, and collaborating with internal teams to ensure uptime.

The ideal candidate will have 2–5 years in IT/network/data center operations, a technical degree, and strong problem-solving and communication skills to support critical infrastructure.