NOC Supervisor: Lead Incident Response & Network Ops

Transaction Network Services (TNS); New York (NY); On-site; USD 110,000 - 117,000; Full time

Benefits offered by this job

Medical and dental coverage

Life insurance

Paid holidays and vacations

401K with company match

Job summary

Transaction Network Services (TNS) is seeking a NOC Supervisor to lead daily NOC operations, monitor network health, and drive incident response and customer support across critical services.

The role emphasizes mentoring staff, coordinating escalations, and delivering timely incident reports while improving monitoring capabilities and processes for high-performing operational readiness.

Qualifications

• Experience leading NOC operations and incidents.
• Proficiency with monitoring and observability tools.
• Strong communication and customer service skills.
• Ability to collaborate across technical and business teams.
• Experience in process improvement and automation is desirable.

Responsibilities

• Lead and supervise NOC technicians and engineers across shifts.
• Oversee incident management, bridges, and root-cause analysis.
• Manage ticket lifecycles and customer escalations with professionalism.
• Ensure effective network monitoring and service performance.
• Develop training, documentation, and knowledge bases for operations.
• Collaborate with cross-functional teams on deployments and changes.

Skills

Leadership

Communication

Incident management

Automation

Customer service

Tools

IPX signaling (Sigtran)

BGP peering

VPN technologies

Network monitoring tools

Job description

Transaction Network Services (TNS) is seeking a NOC Supervisor to lead daily NOC operations, monitor network health, and drive incident response and customer support across critical services.

The role emphasizes mentoring staff, coordinating escalations, and delivering timely incident reports while improving monitoring capabilities and processes for high-performing operational readiness.