NOC Outage Engineer I (2nd Shift)

Lumos; High Point (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Competitive compensation package

Paid Time Off & Holidays

HSAs & FSAs

Employer-paid life and disability ins.

EAP with professional support

401K with employer match

Job summary

Lumos is hiring a full-time NOC Engineer I – Outage Management to monitor and resolve outages across our fiber network. The role emphasizes rapid incident response, cross-team coordination, and detailed problem analysis to restore services quickly.

The candidate will work in a 24/7 NOC on a 2nd shift (3 pm–11 pm), collaborating with Voice, IP, Transport, OSP, and Local Operations teams to maintain high network reliability and customer satisfaction.

Qualifications

• Strong understanding of Ethernet and TCP/IP networking.
• Knowledge of FTTH and GPON technologies.
• Experience with outage isolation and root cause analysis.
• Ability to troubleshoot core and access networks.
• CCNA certification is a plus.

Responsibilities

• Coordinate outages with Voice, IP, Transport, and Local Operations teams.
• Perform event notifications for internal teams and customers.
• Assist with third party ticket creation and escalation.
• Support outage isolation and troubleshooting of chronic issues.
• Diagnose and resolve escalated network performance problems.
• Support root cause analysis and action plan development.
• Resolve customer and network trouble tickets to restore service.
• Assist other NOC members during outages and outages escalations.
• Support Change Management activities as needed.
• Complete additional duties as assigned by NOC leadership.

Skills

Ethernet & TCP/IP

Network troubleshooting

Cross-team collaboration

Outage management

Education

High school diploma

Associate or Bachelor's degree preferred

CCNA certification preferred

Tools

Cisco devices

Ciena devices

Nokia devices

CLI provisioning

Job description

Lumos is hiring a full-time NOC Engineer I – Outage Management to monitor and resolve outages across our fiber network. The role emphasizes rapid incident response, cross-team coordination, and detailed problem analysis to restore services quickly.

The candidate will work in a 24/7 NOC on a 2nd shift (3 pm–11 pm), collaborating with Voice, IP, Transport, OSP, and Local Operations teams to maintain high network reliability and customer satisfaction.