NOC Engineer I: Outage Management

Lumos; High Point (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Competitive compensation package

Paid Time Off & Holidays

HSAs & FSAs

Employer-paid life and disability ins.

EAP with professional support

401K with employer match

Job summary

Lumos is hiring a full-time NOC Engineer I – Outage Management to monitor and resolve outages across our fiber network. The role emphasizes rapid incident response, cross-team coordination, and detailed problem analysis to restore services quickly.

The candidate will work in a 24/7 NOC on a 2nd shift (3 pm–11 pm), collaborating with Voice, IP, Transport, OSP, and Local Operations teams to maintain high network reliability and customer satisfaction.

Qualifications

• Strong understanding of Ethernet and TCP/IP networking.
• Knowledge of FTTH and GPON technologies.
• Experience with outage isolation and root cause analysis.
• Ability to troubleshoot core and access networks.
• CCNA certification is a plus.

Responsibilities

• Coordinate outages with Voice, IP, Transport, and Local Operations teams.
• Perform event notifications for internal teams and customers.
• Assist with third party ticket creation and escalation.
• Support outage isolation and troubleshooting of chronic issues.
• Diagnose and resolve escalated network performance problems.
• Support root cause analysis and action plan development.
• Resolve customer and network trouble tickets to restore service.
• Assist other NOC members during outages and outages escalations.
• Support Change Management activities as needed.
• Complete additional duties as assigned by NOC leadership.

Skills

Ethernet & TCP/IP

Network troubleshooting

Cross-team collaboration

Outage management

Education

High school diploma

Associate or Bachelor's degree preferred

CCNA certification preferred

Tools

Cisco devices

Ciena devices

Nokia devices

CLI provisioning

Job description

Lumos is looking for a full-time NOC Engineer I – Outage Management. The NOC Engineer I - Outage Management provides comprehensive support across the Lumos Core and Access Broadband Network, including IP, Transport, and Voice platforms. This role monitors network health, coordinates outage resolution, analyzes performance issues, and collaborates with engineering and operations teams to restore services quickly and maintain network reliability.

The NOC Engineer I – Outage Management, assists with outage isolation, third party ticket creation, chronic issue identification, root cause analysis, and customer or network fault resolution. This position requires strong analytical skills, the ability to operate in a fast‑paced environment, and a commitment to delivering high quality support across all network layers.

The NOC team operates in a 24/7 environment, and this position will operate specifically on a 2nd shift schedule (3 pm to 11 pm). Success in this role requires effective communication, attention to detail, and the ability to troubleshoot complex issues while partnering with Voice, IP, Transport, OSP, and Local Operations teams.

Why Lumos

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Moblie, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high‑speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions‑oriented, and ready to build what's next.

What You’ll Do

• Coordinates network outages with Voice, Video, IP, Transport, OSP, and Local Operations teams to ensure quick and effective resolution.
• Performs event notifications for internal teams, leadership, and external customers.
• Assists with third party ticket creation and escalation for offnet outages.
• Supports outage isolation, troubleshooting, and identification of chronic network issues.
• Diagnoses and resolves escalated network performance problems and monitors impacted systems.
• Provides technical and analytical support during root cause analysis and assists with action plan development.
• Works customer and network trouble tickets to restore service and resolve faults.
• Assists other NOC team members during critical outages and provides support across Voice, Transport, IP, and Broadband networks.
• Supports Change Management activities when needed.
• Completes additional duties and project assignments as provided by NOC leadership.

What You’ll Bring

• Strong understanding of Ethernet and TCP IP networking and working knowledge of IEEE and ITU standards for FTTH and GPON technologies.
• Ability to troubleshoot Access and Core engineering environments and support MPLS, layer two and layer three private networks, GPON and XGS PON networks, and multi protocol routing technologies.
• Familiarity with the OSI model and how it applies to routing and transmission protocols including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.
• Knowledge of digital cross connect systems, multiplexing systems, and TL1 or CLI based provisioning.
• Working knowledge of TDM, SONET, CWDM, DWDM, OTN, ROADM, and protection or switching methodologies.
• Experience with Cisco, Ciena, Nokia routing platforms and the ability to support software or hardware upgrades across broadband access and core equipment.
• Strong written and verbal communication skills and the ability to deliver clear updates during outages or escalations.
• Strong analytical and problem solving skills with high attention to detail and accuracy.
• Ability to prioritize work in a fast paced environment and collaborate effectively across technical teams.
• Ability to work independently with sound judgment and initiative.

What Makes You a Great Fit

• High school diploma required and an Associate or Bachelor’s degree preferred.
• 2-4+ years of professional network operations experience or five or more years of related engineering or technical experience.
• CCNA certification preferred.
• Ability to work a 24/7 operational schedule including nights and weekends.
• Strong commitment to service quality, customer support, and operational excellence.

Physical Requirements

• Frequently operates computer, keyboard, and related peripherals.
• Able to remain seated at workstation for extended periods.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Applicant Eligibility Notice

Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

We have

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.