NOC Operations Lead (24x7)

Bandwidth Inc.; Raleigh (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Vision & Dental coverage

4 weeks PTO

PTO program and life-work balance

Job summary

Bandwidth is seeking a NOC Manager to lead Bandwidth.com's Network Operations Center. You will oversee a 24/7 team, drive incident resolution, and ensure KPI targets are met. The role requires 6+ years in network operations with leadership, ITIL knowledge, and strong communication.

Join BANDmates to shape network readiness for production infrastructure, with on-call duties and strategic planning. This role offers growth, visibility to executives, and opportunities across complex telecom

Qualifications

• Bachelor’s degree in IT, CS, engineering or equivalent.
• 6+ years in network or service operations with 3+ years in leadership.
• Experience leading multi-shift teams in 24x7 environments.
• Strong ITIL knowledge and incident/change/problem management.
• Proven ability to develop high-performing teams.

Responsibilities

• Supervise 24x7x365 NOC shift and personnel.
• Mentor and guide technicians while meeting team obligations.
• Oversee day-to-day NOC operations, escalations, and tickets.
• Ensure issues impacting production are driven to resolution.
• Identify areas for process and efficiency improvements.
• Create and train staff on new workflows.

Skills

Leadership

Team management

ITIL

Incident management

Network operations

Analytics

Communication

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Network monitoring tools

Job description

Bandwidth is seeking a NOC Manager to lead Bandwidth.com's Network Operations Center. You will oversee a 24/7 team, drive incident resolution, and ensure KPI targets are met. The role requires 6+ years in network operations with leadership, ITIL knowledge, and strong communication.

Join BANDmates to shape network readiness for production infrastructure, with on-call duties and strategic planning. This role offers growth, visibility to executives, and opportunities across complex telecom