NOC Operations Coordinator: 24/7 Support & Ticketing

Stallion Infrastructure Services, Ltd.; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Stallion Infrastructure Services, Ltd. is seeking a NOC Admin to support the Network Operations Center and Communications & Connectivity teams.

You will handle ticket administration, reporting, scheduling coordination, inventory tracking, and documentation management to keep daily operations efficient. This role supports NOC leadership, technicians, field operations, vendors, and customers by maintaining organized workflows, timely communications, and up-to-date SOPs.

Qualifications

• High School Diploma or GED required.
• 1+ years of administrative, dispatch, coordination, or operational support experience preferred.
• Experience working in a technical support, telecommunications, logistics, or NOC environment is a plus.
• Experience with ticketing systems, reporting tools, or service management platforms preferred.

Responsibilities

• Provide administrative support for daily NOC operations including ticket management, reporting, scheduling, and documentation updates
• Monitor ticket queues for aging tickets, SLA compliance, escalation timelines, and proper assignment routing
• Assist with customer communication updates related to ticket status, maintenance notifications, outages, and service coordination
• Maintain accurate records of incidents, service requests, equipment inventory, and operational documentation
• Coordinate scheduling and dispatch support for field technicians, vendors, and internal operational teams
• Support onboarding and offboarding processes for customers, devices, and internal operational systems
• Assist with inventory tracking, equipment shipments, RMA processing, and asset documentation
• Generate operational reports related to ticket metrics, service performance, outage tracking, and support activities
• Maintain and update standard operating procedures (SOPs), contact lists, escalation matrices, and knowledge base documentation
• Coordinate conference bridges, maintenance windows, and communication efforts during outages or operational events
• Assist NOC leadership with meeting coordination, operational follow-ups, project tracking, and administrative tasks
• Support compliance with operational processes, documentation standards, and internal workflow procedures
• Provide general administrative assistance to support continuous NOC operations in a 24/7 support environment
• Strong organizational and administrative skills with high attention to detail
• Ability to manage multiple priorities and tasks in a fast-paced operational environment
• Strong written and verbal communication skills with professional customer interaction abilities
• Familiarity with ticketing systems, operational workflows, and technical support environments
• Basic understanding of networking and connectivity terminology preferred
• Ability to coordinate effectively between technical teams, vendors, customers, and field personnel
• Strong documentation and data entry accuracy skills
• Proficiency with Microsoft Office applications including Excel, Word, Outlook, and Teams
• Ability to maintain confidentiality and handle sensitive operational information professionally
• Customer-focused mindset with strong follow-through and accountability
• Ability to work independently while supporting collaborative operational teams

Skills

Organizational skills

Administrative skills

Written and verbal communication

Multitasking

Customer interaction

Education

High School Diploma or GED

Associate’s degree in Business Administration

Associate’s degree in Information Technology

Tools

Microsoft Office

Ticketing systems

Job description

Stallion Infrastructure Services, Ltd. is seeking a NOC Admin to support the Network Operations Center and Communications & Connectivity teams.

You will handle ticket administration, reporting, scheduling coordination, inventory tracking, and documentation management to keep daily operations efficient. This role supports NOC leadership, technicians, field operations, vendors, and customers by maintaining organized workflows, timely communications, and up-to-date SOPs.