NOC Operations Center Technician (Hybrid)

Golden-1-Credit-Union; Manlove (CA); On-site; USD 44,000 - 48,000; Full time

Job summary

Golden 1 Credit Union is seeking an Operations Center Technician to monitor system alerts, run batch processes, and follow documented procedures to ensure reliability and frontline efficiency.

You will assess incident severity, initiate resolutions, back up data, perform VMS startup/shutdown, and maintain compliance with credit union regulations.

This role requires teamwork, attention to detail, and flexibility to cover shifting schedules in IT operations.

Qualifications

• H.S. Diploma or GED required.
• 1+ years experience with data processing and operating systems concepts.
• 1+ years experience in a Network Operations Center (NOC) environment.

Responsibilities

• Monitor alerts, batch processes, and perform scheduled system checks.
• Determine severity of problems and initiate resolution per escalation procedures.
• Monitor and control computer operations workflow; adjust configurations and schedules.
• Monitor console instructions, errors, and malfunctions to determine proper procedures.
• Monitor and perform regular backups and data restores.
• Complete shutdown and startup procedures on the VMS host.
• Familiar with normal operating procedures and execute daily procedures independently.
• Document issues in turnover docs, tickets, and email.
• Alternate schedules may be required to cover shortages or high volume.
• Maintain understanding of state and federal laws related to credit union compliance.

Skills

Data processing concepts

Operating systems concepts

NOC experience

Education

H.S. Diploma or GED

Job description

Golden 1 Credit Union is seeking an Operations Center Technician to monitor system alerts, run batch processes, and follow documented procedures to ensure reliability and frontline efficiency.

You will assess incident severity, initiate resolutions, back up data, perform VMS startup/shutdown, and maintain compliance with credit union regulations.

This role requires teamwork, attention to detail, and flexibility to cover shifting schedules in IT operations.