IT - Help Desk and Desktop - Desktop Support Technican

Golden 1 Credit Union; Sacramento (CA); Hybrid; USD 60,000 - 66,000; Full time

Job summary

Golden 1 Credit Union in Sacramento is seeking a Desktop Support Technician to assist end users, manage workstations, and support mobile devices in a hybrid environment.

You will troubleshoot Windows OS, configure imaging, and maintain security/compliance while delivering timely service within SLAs. An Associate’s degree is required; ATM and printer support are part of the role. The position reports to Sup - IT Support in the IT - Help Desk and Desktop department.

Qualifications

• Associate’s degree in Information Technology or equivalent required.

Responsibilities

• Administration and maintenance of workstations, laptops, tablets, printers, and other devices in an Enterprise Environment.
• Administer remote access management and ensure policy compliance.
• Provide advanced technical support and troubleshoot non-reoccurring issues.
• Manage mobile devices using an MDM solution.
• Perform troubleshooting of ATM hardware and software using remote diagnostics tools.
• Install and test remote software deployments and updates.
• Respond to tickets via the Service Desk system within SLA.

Skills

Desktop support

Troubleshooting

Windows OS

Remote access

PowerShell

Network basics

Education

Associate’s Degree in Information Technology or equivalent

Tools

MDM solution

Remote diagnostics tools

Service Desk ticketing system

Job description

Job Title: Desktop Support Technician

Status: Non-exempt

Reports to: Sup - IT Support

Department: IT - Help Desk and Desktop

Job Code: 1501

Pay Range: $28.93 - $30.00 Hourly

Location: Hybrid in Sacramento, California

Who We Are

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Who You Are

You are a skilled IT professional who thrives in a fast-paced environment, delivering reliable technical support and solutions. You bring strong troubleshooting expertise and have a commitment to security, compliance, and service excellence.

What You'll Do

• Administration and maintenance of workstations, laptops, audio video devices, tablets, thin clients, check scanners, media players, printers, credit card machines, smartphones, and multifunction hardware in an Enterprise Environment.
• Administer remote access management. Perform periodic review to ensure compliance with policy.
• Provide advance technical support, troubleshoot, and resolve non re-occurring technical issues.
• Responsible for management of mobile devices using MDM solution.
• Digital Signage deployment and support using industry standard devices and applications.
• Move, Add, Change (MAC) DHCP reservations and ensure there are no IP conflicts.
• Detect, diagnose, and resolve or elevate system issues arising within the workstation system architecture including workstation and thin client hardware, Windows operating system, networking problems, as well as commercial off the shelf and vendor applications.
• Assist in creating and maintaining Windows images for both workstations and thin clients.
• Assist business units and Project Management Office with implementation of new technology.
• Perform troubleshooting of ATM hardware and software using remote diagnostic tools, escalating issues to appropriate business unit or vendors as necessary. Identify reoccurring and chronic issues and implement preventive measures. Assist with day-to-day operation of the ATM fleet.
• Assist with testing and implementation of new ATM technologies, installs, uninstalls, moves and configuration changes.
• Build and test third party packages for remote software deployments and updates.
• Provide support using remote diagnostics and access tools to internal and offsite employees. Respond to tickets via the Service Desk ticketing system and provide resolution and completion of end-users’ issues and requests within service level agreements (SLA).
• Install routers and switches at remote locations as well as provide basic networking support.
• Manage and remediate virus/spyware/malware using antivirus and other security tools.
• Provide efficient and accurate service while meeting strict deadlines. Some work will be accomplished within a short span of time.
• Provide project management support for infrastructure and application upgrades.
• Basic scripting knowledge of PowerShell, DOS, and command line utilities.
• Assist in mentoring help desk employees with challenging desktop related requests.
• Present empathetic nature to delight our members and provide exceptional support.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position through compliance training.
• Perform other duties as assigned.

Qualificiations And Preferences

• Associate’s Degree in Information Technology or comparable discipline or equivalent work experience required

Why Join Us

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Disclaimer/Intent And Function Of Job Descriptions

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

- Hybrid