Manager, NOC Operations

Sharp Decisions; King (NC); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Sharp Decisions is seeking an experienced NOC Operations Manager in Charlotte, NC (Hybrid) to oversee 24/7 production operations in a regulated financial services environment. You will lead technical operations teams, manage critical incidents, and drive automation and AI-enabled improvements.

The role requires 5+ years in production operations and 5 years of leadership, with strong communication, organizational, and analytical skills.

Qualifications

• Bachelor's degree or equivalent professional experience in CS/IT or related field.
• Minimum 5+ years in a 24/7 production operations environment.
• Minimum 5 years of leadership experience managing technical operations teams.

Responsibilities

• Lead 24/7 production operations in a banking/financial services context.
• Oversee incident, change, and problem management processes to ensure reliability.
• Drive automation, AI adoption, and process optimization to reduce incidents.
• Maintain audit-ready documentation and regulatory compliance.
• Develop and coach future leaders while partnering with Operations, Technology, and business teams.

Skills

Leadership

Incident management

Change management

Problem solving

Prioritization

Communication

Analytical thinking

Team coaching

Education

Bachelor's degree in CS/IT or related field

Tools

Linux/UNIX/AIX/Windows infrastructure

Job description

Title: NOC Operations Manager

Location: Charlotte, NC – Hybrid

Type: Full Time

Industry preferred: Banking/Financial

Year of experience: 5+ Years

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related discipline, or equivalent professional experience.
• Minimum 5-10 years of experience in a 247 production operations environment.
• Minimum 5 years of leadership experience managing technical operations teams.
• Experience administering Linux, UNIX, AIX, IBM Pure Technology, Windows Distributed Systems, and enterprise infrastructure.
• Experience supporting high-availability production applications within financial services or similarly regulated industries.
• Knowledge of networking technologies and carrier management.
• Strong understanding of operational controls, incident management, change management, and problem management.
• Excellent written and verbal communication skills.
• Exceptional organizational, analytical, and problem-solving abilities.
• Demonstrated ability to prioritize multiple competing priorities in a fast-paced environment.

Preferred Qualifications

• Banking or financial services experience.
• Knowledge of ACH, RTP, Fedwire, CHIPS, Image Exchange, and ISO 20022 payment standards.
• Experience with Unisys systems.
• Experience implementing operational automation initiatives.
• Familiarity with Lean, Six Sigma, ITIL, or continuous improvement methodologies.
• Experience using AI-enabled productivity and operational tools to improve efficiency and decision making.

Leadership Competencies

Success in this role will be measured by the ability to:

• Consistently achieve or exceed operational Service Level Agreements (SLAs).
• Deliver exceptional operational quality with minimal processing errors.
• Maintain highly engaged, cross-trained, and high-performing teams.
• Improve operational efficiency through automation, AI adoption, and process optimization.
• Reduce recurring incidents through effective root cause analysis and preventive actions.
• Ensure documentation remains current, accurate, and audit-ready.
• Build strong partnerships across Operations, Technology, and business teams.
• Maintain full compliance with regulatory, audit, and internal control requirements.
• Develop future leaders through coaching, mentoring, and succession planning.
• Foster a culture centered on accountability, innovation, continuous learning, and operational excellence.

Work Schedule

This position requires onsite attendance and supports a 247 operations environment.

Primary Schedule: Thursday – Saturday, 7:00 PM – 7:00 AM

A training period of approximately five weeks will occur during standard business hours (Monday-Friday, 9:00 AM-5:00 PM). Additional schedule flexibility may be required to support operational needs, testing, or major production events.