Remote IT Help Desk Coordinator (Tier-1 Support)

Golden 1 Credit Union; Sacramento (CA); Presencial; USD 36.000 - 38.000; Jornada completa

Descripción de la vacante

Golden 1 Credit Union is seeking an IT Help Desk Coordinator to act as the trusted first point of contact for technical support and access requests. You will troubleshoot issues, manage user access with a security-first approach, and deliver timely solutions to support business operations.

You will work in a customer-focused environment, handling access management, enterprise-app support, and tier2 hands-on fixes across Windows, macOS, iOS, and banking hardware in a compliant, process-driven

Formación

• H.S. Diploma or GED required.
• Computer Technology classes required.

Responsabilidades

• Provision and de-provision system access based on Role Based Access Control with least privilege.
• Manage ongoing RBAC for Helpdesk systems.
• Perform periodic access reviews to identify and resolve exceptions.
• Provide support for enterprise applications via phone, email, or ticketing system; troubleshoot and escalate as needed.
• Provide resolution of end-user issues within SLAs.
• Prioritize and schedule tasks within Service Desk.
• Support mixed platforms: Win 7/10, iOS, tablets, laptops, desktops, AV systems.
• Assist frontline staff with banking hardware (cash dispensers, card machines, scanners, printers, pin pads).
• Coordinate hands-on fixes at tier2: software/hardware installs and config on PCs, laptops, mobiles.
• Troubleshoot network connectivity in WAN/LAN/WiFi in an enterprise environment.
• Maintain VMS Host System configurations for terminals, desktops, printers, and cash dispensers.
• Develop and maintain IT support procedures and knowledgebase.
• Communicate updates for equipment maintenance to staff.
• Escalate when security standards are not followed.
• Understand relevant state/federal banking compliance laws.

Educación

High School Diploma or GED

Descripción del empleo

Golden 1 Credit Union is seeking an IT Help Desk Coordinator to act as the trusted first point of contact for technical support and access requests. You will troubleshoot issues, manage user access with a security-first approach, and deliver timely solutions to support business operations.

You will work in a customer-focused environment, handling access management, enterprise-app support, and tier2 hands-on fixes across Windows, macOS, iOS, and banking hardware in a compliant, process-driven