NOC Network Analyst — Fiber & Data Network Ops

RITTER COMMUNICATIONS HOLDINGS, LLC; Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Cancer coverage

Life insurance

Disability insurance

401(k) with company match

Flexible spending accounts

Free gym membership

Employee discounts

Tuition reimbursement

Paid training

Paid leave

Job summary

Rightfiber, powered by Ritter Communications, is seeking a Network Analyst to join our NOC team in Little Rock. The role focuses on supporting data, voice, and transport networks and adapting to evolving environments with a collaborative, hands-on approach.

As part of the NOC, you will monitor systems, assist with incident resolution, and coordinate with engineering and field teams. This position requires readiness for a 24x7 rotation and a strong foundation in networking tools and protocols.

Qualifications

• 1.5 years of network experience
• Knowledge of LAN/WAN protocols including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL
• Understanding of the OSI layer
• Familiarity with networking tools such as Telnet, SSH, ping, traceroute, Wireshark

Responsibilities

• Monitor network systems including servers, routers, switches, firewalls, and storage devices
• Document and report all network incidents and outages per policy
• Provide remote technical support to technicians for data networks and server apps
• Provide escalation support to TAC staff
• Activate voice and data services across copper, fiber and Ethernet platforms
• Coordinate with Engineering, Field Operations, TAC, and end-customers as needed
• Participate in 24x7x365 shift rotation

Skills

Telecom knowledge

Network experience

LAN/WAN protocols

OSI model

Networking tools

Education

Bachelor's degree in Engineering/CS or similar

Tools

Telnet

SSH

Ping

Traceroute

Wireshark

Job description

Rightfiber, powered by Ritter Communications, is seeking a Network Analyst to join our NOC team in Little Rock. The role focuses on supporting data, voice, and transport networks and adapting to evolving environments with a collaborative, hands-on approach.

As part of the NOC, you will monitor systems, assist with incident resolution, and coordinate with engineering and field teams. This position requires readiness for a 24x7 rotation and a strong foundation in networking tools and protocols.