Network Analyst

Ritter Communications; Little Rock, Jonesboro (AR, AR); Sur place; USD 65 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k)

Tuition reimbursement

Paid training

Résumé du poste

Rightfiber is seeking a Network Analyst in Little Rock, AR to join our Network Operations Center. The role involves monitoring network hardware and services, documenting incidents, and providing remote support while collaborating with Engineering, Field Operations, and TAC.

A 24x7x365 shift rotation is required. Ideal candidates have 1.5 years of network experience and strong LAN/WAN, OSI, and troubleshooting knowledge.

Qualifications

• 1.5 years of relevant network experience.
• Knowledge of LAN/WAN protocols including Ethernet, VLAN, TCP/IP, Routing, Switching, ACL.
• Understanding of the OSI model.
• Familiarity with networking tools like Telnet, SSH, ping, traceroutes, Wireshark.

Responsabilités

• Monitors network systems including servers, routers, switches, firewalls, storage, and related equipment.
• Documents and reports all network incidents and outages per policy.
• Provides remote technical support for data networks and server applications; assists with IP routing setup and troubleshooting.
• Escalates issues to TAC when required; supports cross-team collaboration.
• Activates voice and data services across copper, fiber, and Ethernet platforms.
• Participates in a 24x7x365 shift rotation.

Connaissances

Telecom knowledge

Network experience

LAN/WAN protocols

OSI model

Networking tools

Formation

Bachelor’s Degree in Engineering/CS

Cisco CCNA

Nokia NRS

CompTIA

Outils

Wireshark

Telnet/SSH

Description du poste

Locations

Showing 1 location

• Little Rock, AR
• 900 S Shackleford Rd
• Little Rock, AR 72211, USA

• IT/Networking
• Full-Time
• Requisition #: NETWO002312

Description

At Rightfiber, we're bringing the power of fiber technology to the communities we serve while creating meaningful opportunities for our employees to learn, grow, and make an impact. Join a team that's committed to innovation, exceptional service, and building stronger connections for customers, communities, and each other.

About the Role

Rightfiber is seeking a Network Analyst to join our Rightfiber team. The Network Analyst is a member of the Rightfiber Network Operations Center (NOC) team responsible for providing overall operational support for the company’s data, voice, and transport network. Success in this role is highly reliant on the ability to adapt to rapidly changing environments and networks, learn new technologies and processes quickly, and to work both independently and in a team environment.

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What You’ll Do

• Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment;
• Documents and reports all network incidents and outages according to policy;
• Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues;
• Provides escalation support to Enterprise Technical Assistance Center (TAC) staff;
• Activates voice and data services across copper, fiber and Ethernet platforms;
• Interacts with Engineering, Field Operations, TAC, and on occasion end-customers;
• Participates in a 24x7x365 (3) shift rotation.

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What You’ll Bring

Required Qualifications:

• Knowledge of telecommunications products and services;
• 1.5 years of relevant network experience;
• Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL;
• Demonstrated understanding of the OSI layer;
• Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark.

Preferred Qualifications:

• Bachelor’s Degree in Engineering, Computer Science, or a similar technical field;
• Cisco CCNA, Nokia NRS, CompTIA, or similar certifications.

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Why Rightfiber?

We believe our people are the foundation of our success. That's why we're committed to providing an environment where employees can build rewarding careers while making a meaningful impact.

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What You’ll Find Here

• Competitive pay and comprehensive benefits
• Professional development and career growth opportunities
• A collaborative, supportive team environment
• Meaningful work that impacts customers and communities
• A culture built on accountability, innovation, service, and respect
• Opportunities to work with talented colleagues across a growing organization

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Stronger Together. Right for What's Next.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

• health
• dental
• vision
• cancer
• accident and life insurance
• short-term and long-term disability
• 401(k) with company match
• flexible spending accounts
• free gym membership
• company discounts
• tuition reimbursement
• paid training
• paid leave
• and much more!

Licenses & Certifications

Preferred

CompTIA A+

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.