Enterprise Network Support Specialist - Impact & Growth

Ritter Communications; Little Rock (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

Ritter Communications is seeking an experienced Network Support Specialist to join our Network Operations team in Little Rock, AR. This role focuses on provisioning enterprise services, handling move/add/change and disconnect requests, and ensuring accurate records across facilities and trouble logs.

The successful candidate will troubleshoot customer service delivery, activate services over copper, fiber and Ethernet, and work closely with Engineering, Field Operations, NOC, and customers.

Qualifications

• Relevant technical field experience or Bachelor's Degree in Computer Science, Networking, or a similar field required.
• Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.

Responsibilities

• Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests.
• Interdepartmental coordination of complex order assignment and fulfillment.
• Responsible for fulfilling orders requiring new assignment, facility changes and completions.
• Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records.
• Manages directory number portability requests.
• Troubleshoot and test customer service delivery.
• Activates voice, video and data services across copper, fiber and Ethernet platforms.
• Troubleshoots virtualization services.
• Participates in a team environment; providing valuable input and suggestions.
• Interacts with Engineering, Field Operations, NOC, and end-customers.
• Performs all other related duties as assigned.

Skills

Customer service

Networking basics

LAN/WAN protocols

VOIP

Troubleshooting

Communication

Education

Bachelor's degree in CS/Networking

Cisco CCNA

Nokia NRS

CompTIA

Tools

Visio

Excel

Word

PowerPoint

Job description

Ritter Communications is seeking an experienced Network Support Specialist to join our Network Operations team in Little Rock, AR. This role focuses on provisioning enterprise services, handling move/add/change and disconnect requests, and ensuring accurate records across facilities and trouble logs.

The successful candidate will troubleshoot customer service delivery, activate services over copper, fiber and Ethernet, and work closely with Engineering, Field Operations, NOC, and customers.