NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Madison (WI); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Network Operations Center Lead to guide NOC activities across enterprise operations. You will coordinate with IT and service providers, monitor infrastructure, and drive continuous improvement in service delivery.

The ideal candidate has a Bachelor's degree and 8+ years in service delivery or NOC roles, with at least 3 years in leadership. Federal IT experience and ITIL/ITSM proficiency are highly valued.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC leadership

Service delivery leadership

Network monitoring

ITIL processes

Stakeholder communication

Federal IT operations

ITSM platforms

Team leadership

Problem solving

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ITSM platforms

SolarWinds

Splunk

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Network Operations Center Lead to guide NOC activities across enterprise operations. You will coordinate with IT and service providers, monitor infrastructure, and drive continuous improvement in service delivery.

The ideal candidate has a Bachelor's degree and 8+ years in service delivery or NOC roles, with at least 3 years in leadership. Federal IT experience and ITIL/ITSM proficiency are highly valued.