NOC Lead, Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Olympia (WA); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a NOC Lead to direct Network Operations Center activities and enterprise operations initiatives. You will coordinate with IT teams and service providers, monitor infrastructure, and ensure SLA adherence while driving continuous improvement.

The role requires a strong background in IT service delivery, leadership experience, and federal IT operations knowledge.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

Network Operations Center Management

Service Delivery Leadership & Ops

Network Performance Monitoring & Anal

Team Leadership & Coordination

ITIL Processes & Service Management

Analytical & Communication Skills

ITSM Platforms & Monitoring Tools

Education

Bachelor's degree in IT / Business / Management

Tools

ServiceNow

ITSM Platforms

Network Monitoring Tools (e.g., SolarWinds, Splunk)

Job description

ASM Research, An Accenture Federal Services Company seeks a NOC Lead to direct Network Operations Center activities and enterprise operations initiatives. You will coordinate with IT teams and service providers, monitor infrastructure, and ensure SLA adherence while driving continuous improvement.

The role requires a strong background in IT service delivery, leadership experience, and federal IT operations knowledge.