NOC Lead: Network Operations & Service Excellence

ASM Research, An Accenture Federal Services Company; Phoenix (AZ); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research is seeking a NOC Lead to drive Network Operations Center activities and ensure high-quality service delivery across programs. The role involves leading NOC operations, coordinating with IT teams and service providers, and monitoring network performance to meet SLAs.

The ideal candidate has 8+ years in service delivery or NOC, with at least 3 years in leadership, strong analytical and communication skills, and experience with ITSM tools and federal IT compliance.

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Management

Service Delivery

Network Monitoring

Team Leadership

ITIL/ITSM

Education

Bachelor's degree in IT/Business/Management

Tools

SolarWinds

Splunk

ServiceNow

Job description

ASM Research is seeking a NOC Lead to drive Network Operations Center activities and ensure high-quality service delivery across programs. The role involves leading NOC operations, coordinating with IT teams and service providers, and monitoring network performance to meet SLAs.

The ideal candidate has 8+ years in service delivery or NOC, with at least 3 years in leadership, strong analytical and communication skills, and experience with ITSM tools and federal IT compliance.