Junior NOC Engineer: Real-Time Network Monitoring

ASM Research, An Accenture Federal Services Company; Dover (DE); On-site; USD 65,000 - 82,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Junior NOC Engineer to monitor and support enterprise network infrastructure from a NOC, ensuring high availability and performance for mission-critical services.

The role emphasizes real-time surveillance, initial troubleshooting, and escalation to senior engineers within a structured 24x7 operations model. Strong documentation and collaboration are essential in this federal IT environment.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 0-3 years of experience in network operations, NOC, or junior network engineering roles.
• Foundational understanding of TCP/IP, VLANs, routing, switching, and basic firewall behavior in enterprise LAN/WAN environments.
• Exposure to network management tools and technologies (e.g., Cisco or Juniper devices and tools such as SolarWinds).
• Strong analytical and problem-solving skills under pressure in a fast-paced environment.
• Clear written and verbal communication, with accurate incident documentation.
• U.S. citizens with a current secret security clearance (active within past 24 months).
• Current Security+ or other DoD 8180 IAT-II certification.

Responsibilities

• Monitor enterprise network devices, circuits, and services using management tools and prioritize response by impact and severity.
• Perform first-line network troubleshooting: verify reachability, interface status, link utilization, and basic configurations before escalation.
• Execute standard operating procedures for routine NOC tasks: health checks, device restarts, and low-risk changes.
• Document incidents, changes, and resolutions in ticketing systems with clear symptoms, diagnostics, escalation paths, and outcomes.
• Participate in 24x7 operations with shift schedules, accurate shift logs, and concise handoffs.
• Collaborate with senior NOC engineers by gathering data, implementing directed troubleshooting steps, and learning advanced techniques.
• Support change and incident management processes, ensuring activities are recorded and approved.

Skills

NOC operations

First-line troubleshooting

Network monitoring

TCP/IP basics

VLANs

Routing & switching

Security+ or DoD 8180 IAT-II

Secret clearance

Education

Bachelor's degree

Tools

SolarWinds

Cisco devices

Juniper devices

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Junior NOC Engineer to monitor and support enterprise network infrastructure from a NOC, ensuring high availability and performance for mission-critical services.

The role emphasizes real-time surveillance, initial troubleshooting, and escalation to senior engineers within a structured 24x7 operations model. Strong documentation and collaboration are essential in this federal IT environment.