NOC Engineer: Powering Our Electric Charging Network

Rivian; Riverdale (GA); On-site; USD 56,000 - 63,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Comprehensive insurance (life, medical

401(k) & Employee Stock Purchase Plan

Benefits from day one for full-time

Part-time benefits after 90 days

rivianbenefits.com

Job summary

Rivian is seeking a Network Operations Center Engineer to remotely scale and support Rivian’s charging network. You will work cross-functionally to ensure uptime, monitor assets, and assist in firmware deployments.

The role emphasizes security, data handling, and customer-facing support with attention to detail. You will document issues across Confluence, Salesforce, and JIRA, participate in on-call rotations, and collaborate with hardware and software teams to resolve field incidents.

Qualifications

• Bachelor’s degree in Electrical/Mechanical Engineering or related Information Technology discipline.
• Experience with case/work order tools such as Salesforce, JIRA, ZenDesk, ServiceNow.
• Understanding of charging standards and protocols: OCPP, ISO 15118, J1772, CCS, NACS.
• Understanding of dispenser state and state transitions.
• Familiar with Linux and Networking Fundamentals.
• Trustworthy with handling finances, invoices, customer data, and vendor information.
• Excellent written and oral communication skills.
• Team player with willingness to assist cross-functional partners.
• Proven problem-solving skills with ownership and urgency.
• Ability to communicate via telephone, email, and other digital means.
• Ability to read operating and safety documents.
• Ability to stand 10-12 hours per day.

Responsibilities

• Support network operations of Rivian’s charging deployments
• Respond to calls, emails, tickets, and Slack messages from B2B partners and cross-functional teams
• Monitor charging assets and review Linux logs to remediate issues
• Maintain site infrastructure with Rivian's asset management platform
• Assist in commissioning new assets and configure via Linux and internal apps
• Document case information and troubleshooting across Confluence, Salesforce, and JIRA
• Assist in pilot testing firmware deployments for DC and AC assets
• Collaborate to remediate hardware/software issues in the field
• Handle confidential data responsibly
• Perform holiday on-call coverage
• Commit to Sundays through Wednesdays, 10am–6:30pm PST

Skills

Linux & Networking

Effective communication

Team player

Problem solving

Ownership & urgency

Telephone & email communication

Education

Bachelor’s in Electrical or Mechanical Engineering or related IT discipline

Tools

Salesforce

JIRA

ZenDesk

ServiceNow

Job description

Rivian is seeking a Network Operations Center Engineer to remotely scale and support Rivian’s charging network. You will work cross-functionally to ensure uptime, monitor assets, and assist in firmware deployments.

The role emphasizes security, data handling, and customer-facing support with attention to detail. You will document issues across Confluence, Salesforce, and JIRA, participate in on-call rotations, and collaborate with hardware and software teams to resolve field incidents.