Engineer, Network Operations Center

Rivian; Riverdale (GA); On-site; USD 56,000 - 63,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Comprehensive insurance (life, medical

401(k) & Employee Stock Purchase Plan

Benefits from day one for full-time

Part-time benefits after 90 days

rivianbenefits.com

Job summary

Rivian is seeking a Network Operations Center Engineer to remotely scale and support Rivian’s charging network. You will work cross-functionally to ensure uptime, monitor assets, and assist in firmware deployments.

The role emphasizes security, data handling, and customer-facing support with attention to detail. You will document issues across Confluence, Salesforce, and JIRA, participate in on-call rotations, and collaborate with hardware and software teams to resolve field incidents.

Qualifications

• Bachelor’s degree in Electrical/Mechanical Engineering or related Information Technology discipline.
• Experience with case/work order tools such as Salesforce, JIRA, ZenDesk, ServiceNow.
• Understanding of charging standards and protocols: OCPP, ISO 15118, J1772, CCS, NACS.
• Understanding of dispenser state and state transitions.
• Familiar with Linux and Networking Fundamentals.
• Trustworthy with handling finances, invoices, customer data, and vendor information.
• Excellent written and oral communication skills.
• Team player with willingness to assist cross-functional partners.
• Proven problem-solving skills with ownership and urgency.
• Ability to communicate via telephone, email, and other digital means.
• Ability to read operating and safety documents.
• Ability to stand 10-12 hours per day.

Responsibilities

• Support network operations of Rivian’s charging deployments
• Respond to calls, emails, tickets, and Slack messages from B2B partners and cross-functional teams
• Monitor charging assets and review Linux logs to remediate issues
• Maintain site infrastructure with Rivian's asset management platform
• Assist in commissioning new assets and configure via Linux and internal apps
• Document case information and troubleshooting across Confluence, Salesforce, and JIRA
• Assist in pilot testing firmware deployments for DC and AC assets
• Collaborate to remediate hardware/software issues in the field
• Handle confidential data responsibly
• Perform holiday on-call coverage
• Commit to Sundays through Wednesdays, 10am–6:30pm PST

Skills

Linux & Networking

Effective communication

Team player

Problem solving

Ownership & urgency

Telephone & email communication

Education

Bachelor’s in Electrical or Mechanical Engineering or related IT discipline

Tools

Salesforce

JIRA

ZenDesk

ServiceNow

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Rivian’s Network Operation Center is responsible for remotely maintaining Rivian’s charging network. We are looking for a Network Operations Center Engineer who will work cross-functionally to scale the NOC’s capabilities while executing day-to-day responsibilities.

Responsibilities

• Support network operations of Rivian’s charging deployments
• Provide excellent customer service support by rapidly responding to incoming calls, emails, tickets, and Slack messages from B2B partners and cross-functional teams
• Proactively monitor all charging assets for any issues; offline, faults, irregular sessions, etc., plus review and analysis of Linux logs to remediate potential issues
• Maintaining new and existing site infrastructure with Rivian's asset management platform
• Support commissioning new assets; configuring asset properties via Linux and other internal software applications
• Use keen attention to detail to document case information and maintain troubleshooting documentation across various platforms, including Confluence, Salesforce, and JIRA
• Assist in pilot testing new firmware deployments for both DC and AC assets
• Work cross-functionally to remediate hardware or software issues encountered in the field and enhance existing applications
• Responsibility and trustworthiness to handle and review customer related data; billing information, customer and vendor confidential information, police reports, ETC.
• Perform additional responsibilities as assigned, including Holiday on-call coverage
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
• Commitment to working Sunday through Wednesday, from 10am to 6:30pm PST

Qualifications

• Bachelors in Electrical or Mechanical Engineering or related Information Technology discipline.
• Experience preferred, using case/work order management tools (e.g., Salesforce, JIRA, ZenDesk, ServiceNow, etc.)
• Understanding of charging standards and protocols: OCPP, ISO 15118, J1772, CCS, NACS, etc.
• Understanding of dispenser state and state transitions
• Familiar with Linux and Networking Fundamentals
• Trustworthiness, reliability, duties to oversee finances, accounting, invoices, customer pay/personal data, inventory, transactions with vendors
• Excellent written and oral communication skills
• Team player mentality, with a willingness to assist others on the team, cross-functional partners, and external stakeholders
• Proven track record of successful problem-solving skills with a strong sense of ownership and urgency
• Required to communicate using telephone, email, and other digital means of communication
• Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.
• Ability to stand for 10-12 hours per day

Pay Disclosure

The salary range for this role is $29.91 to $33.23 for Torrance, CA based applicants, and $27.31 to $30.34 for Normal, IL and Atlanta, GA based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus.

Benefits

• Paid vacation
• Paid sick leave
• Competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
• You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements.
• Full-time employee coverage is effective on their first day of employment.
• Part-time employee coverage is effective the first of the month following 90 days of employment.
• More information about benefits is available at rivianbenefits.com.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.