Network Performance & Incident Navigator II

Comcast; Philadelphia (Philadelphia County); On-site; USD 28,000 - 65,000; Full time

Benefits offered by this job

Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones (adoption assistance,

Courtesy Services

Job summary

Comcast is seeking a Network Surveillance Engineer to ensure the stability and reliability of network services. The role focuses on diligent monitoring, timely issue resolution, and collaboration with IT teams to maintain high performance levels.

The position supports night and weekend shifts in a fast-paced operations environment. Prior Comcast experience is preferred, with opportunities to work on-site in a dynamic, inclusive workplace.

Qualifications

• Experience monitoring network databases, operating systems, and applications.
• Ability to identify, troubleshoot, and resolve network service issues.
• Strong analytical and problem-solving skills with effective written and verbal communication.

Responsibilities

• Monitor network databases, operating systems, and applications to detect and address service issues promptly.
• Perform trend analyses to proactively identify and mitigate bottlenecks.
• Respond to network trouble alerts and emails with timely resolutions to maintain service quality.
• Coordinate troubleshooting efforts and escalate complex issues to IT Operations teams as needed.
• Analyze root causes of disruptions and implement corrective actions.
• Develop and update documentation to streamline problem resolution and support network maintenance procedures.

Skills

Network monitoring

Troubleshooting

Root cause analysis

Documentation

Cross-functional collaboration

Communication

Education

High School Diploma / GED

Tools

Ticketing systems

Job description

Comcast is seeking a Network Surveillance Engineer to ensure the stability and reliability of network services. The role focuses on diligent monitoring, timely issue resolution, and collaboration with IT teams to maintain high performance levels.

The position supports night and weekend shifts in a fast-paced operations environment. Prior Comcast experience is preferred, with opportunities to work on-site in a dynamic, inclusive workplace.