NOC Engineer: 24x7 Incident Response & SDN/WAN

TechDigital Group; Jackson (MI); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Event Monitoring Specialist to join their team in a dynamic role focused on ensuring the seamless operation of customer production environments. This position involves monitoring critical applications, managing incident communications, and collaborating with technical teams to resolve issues effectively. You'll have the opportunity to work with cutting-edge technologies, including Cisco, Aruba, and SDN solutions, while honing your skills in a fast-paced, 24x7 environment. If you're passionate about technology and eager to learn, this role offers a fantastic platform for growth and development.

Qualifications

• 4+ years of experience in event monitoring and incident management.
• Hands-on experience with monitoring tools like SolarWinds and ServiceNow.

Responsibilities

• Monitor and escalate critical application events affecting production environments.
• Provide notifications for Severity 1 events and manage communication.

Skills

Event Monitoring

Troubleshooting

Incident Management

Network Documentation

Application Monitoring

Communication Skills

Customer Service

Technical Support

Education

Bachelor's Degree in IT or related field

Tools

Open View Operations

SolarWinds

ServiceNow

SAP Monitoring

Job description

An established industry player is seeking a dedicated Event Monitoring Specialist to join their team in a dynamic role focused on ensuring the seamless operation of customer production environments. This position involves monitoring critical applications, managing incident communications, and collaborating with technical teams to resolve issues effectively. You'll have the opportunity to work with cutting-edge technologies, including Cisco, Aruba, and SDN solutions, while honing your skills in a fast-paced, 24x7 environment. If you're passionate about technology and eager to learn, this role offers a fantastic platform for growth and development.