NOC Engineer

TechDigital Group; Jackson (MI); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Event Monitoring Specialist to join their team in a dynamic role focused on ensuring the seamless operation of customer production environments. This position involves monitoring critical applications, managing incident communications, and collaborating with technical teams to resolve issues effectively. You'll have the opportunity to work with cutting-edge technologies, including Cisco, Aruba, and SDN solutions, while honing your skills in a fast-paced, 24x7 environment. If you're passionate about technology and eager to learn, this role offers a fantastic platform for growth and development.

Qualifications

• 4+ years of experience in event monitoring and incident management.
• Hands-on experience with monitoring tools like SolarWinds and ServiceNow.

Responsibilities

• Monitor and escalate critical application events affecting production environments.
• Provide notifications for Severity 1 events and manage communication.

Skills

Event Monitoring

Troubleshooting

Incident Management

Network Documentation

Application Monitoring

Communication Skills

Customer Service

Technical Support

Education

Bachelor's Degree in IT or related field

Tools

Open View Operations

SolarWinds

ServiceNow

SAP Monitoring

Job description

• Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
• Monitoring and escalation of critical application as per the SOW.
• Generate and publish Application performance report.
• Provide notification to customers and the service teams for Severity 1 events.
• Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
• Central point of contact for technical support teams including status updates for ongoing incidents/events.
• Must have aptitude and attitude to learn/work on new technologies.
• Should be willing to work in shifts 24x7.
• Create, update and document system processes and tasks as required.
• Work closely with network engineers, systems administrators, and software engineers regarding technology and hardware upgrades.
• Work closely with Wireless technology groups.
• Cisco IOS and APIC.
• Wireless technology (Cisco, Aruba, Juniper Mist, Meraki).
• SDN Technology (SDWAN, NSX or similar).
• Layer 2 and 3 network concepts.
• Routing protocols, OSPF, and BGP.
• Troubleshooting connectivity issues.
• WAN networking concepts.
• Network documentation.
• IT Service Management applications.

Basic Requirements

• 4+ Years supporting event monitoring is preferred.
• Hands-on experience with the following:
• Alert monitoring tool experience required. Client Open View Operations – SolarWinds preferred, but Site Scope and other monitoring tools knowledge will be considered.
• Incident Management and handling.
• ITSM Tool (ServiceNow) exposure.
• Telecommunication Equipment Knowledge (Radio, Wireless Networks, IT communication Tower Hardware).
• Application monitoring experience, SAP Monitoring preferred. (Tools – SolMan, CA Wily).