Network Operations Engineer

Franklin Fitch; New York (NY); On-site; USD 95,000 - 105,000; Full time

Job summary

A leading IT services firm in New York is seeking a NOC Engineer to enhance its Network Operations team. This position requires over 5 years of experience in network operations and a strong knowledge of Cisco hardware, VMware, and other technologies. The role involves monitoring system performance, troubleshooting issues, and working in a fast-paced environment. Shift flexibility including overnight hours may be required. Competitive compensation is offered.

Qualifications

• 5+ years’ experience in NOC, network operations, or infrastructure support.
• Background in system administration preferred.
• Excellent troubleshooting, documentation, and communication skills.

Responsibilities

• Monitor and maintain network and system performance.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Perform proactive maintenance and root cause analysis.

Skills

Cisco switches and routers

VMware

TCP/IP

DNS

DHCP

Active Directory

Troubleshooting

Documentation

Communication skills

Job description

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Franklin Fitch provided pay range

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$95,000.00/yr - $105,000.00/yr

Direct message the job poster from Franklin Fitch

NOC Engineer – New York (24x7 Operations)

Are you ready to enhance your career in Network Operations?

This role offers hands‑on experience in a fast‑paced, operations‑driven environment, working with industry-leading tools and technologies to support a world‑class infrastructure within a market‑leading firm.

Key Responsibilities

• Monitor and maintain network and system performance to ensure maximum uptime.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Perform proactive maintenance, incident response, and root cause analysis.
• Collaborate with internal teams and vendors to resolve complex issues.
• Follow Standard Operating Procedures (SOPs) and document all work within the ticketing system.

Skills & Experience

• 5+ years’ experience in NOC, network operations, or infrastructure support.
• Strong knowledge of Cisco switches and routers, VMware, TCP/IP, DNS, DHCP, and Active Directory.
• Experience in environment monitoring, VPN management, and patch management.
• Background in system administration (AD, Exchange Server, O365) preferred.
• Excellent troubleshooting, documentation, and communication skills.
• Flexibility to work shift patterns, including possible overnight hours (e.g., 7pm–7am).

Nice to Have

• Strong interpersonal and communication skills.
• High attention to detail and accountability.
• Proactive, customer‑focused mindset.
• Ability to multitask and adapt in a 24x7 operational setting.
• Shift pattern flexibility that may include overnight hours.

Interested? Apply now or send your resume to [e-mail]

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting and Law Practice