NOC Engineer

Velocity Technologies; Tempe (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Velocity Technologies is looking for a dedicated NOC Engineer based in Tempe, Arizona. The ideal candidate will monitor client networks, servers, and backups, ensuring all systems function without disruption. Responsibilities include troubleshooting various networking issues and contributing to documentation for escalation processes.

Qualifications demand experience with network monitoring, firewalls, and service level agreements. Candidates must demonstrate strong written communication skills for record-keeping and incident timelines.

Qualifications

• Experience with network monitoring, alert triage, and ticket queues.
• Working knowledge of network devices and protocols like DNS, DHCP, and VPN.
• Comfort interpreting alerts related to backups and patching.

Responsibilities

• Monitor client networks and servers for actionable alerts.
• Troubleshoot network-related issues including firewalls and VPN.
• Validate backups and ensure compliance with standards.

Skills

Network monitoring

Alert triage

Troubleshooting firewalls

Understanding of DNS and DHCP

Job description

The NOC Engineer watches the signals that prevent client disruption: monitoring alerts, firewall health, backup jobs, patch status, endpoint issues, and network performance across managed environments.

Responsibilities

• Monitor client networks, servers, endpoints, backup jobs, and alert queues for actionable events.
• Troubleshoot SonicWall, Fortinet, Ubiquiti, switching, wireless, VPN, and ISP-related issues.
• Validate backups, DR alerts, patch health, and monitoring coverage against Velocity standards.
• Create clear escalations for systems engineers, vendors, and client stakeholders.
• Contribute to runbooks, alert tuning, and standards alignment after recurring incidents.

Qualifications

• Experience with network monitoring, alert triage, and ticket queues.
• Working knowledge of firewalls, switches, wireless, VPN, DNS, DHCP, and endpoint/server monitoring.
• Comfort interpreting backup, patch, and endpoint alerts.
• Strong written escalation notes and incident timelines.