NOC Change Manager

Socket.dev; Las Vegas (NV); On-site; USD 84,000 - 105,000; Full time

Benefits offered by this job

Annual bonus

Learning & Development

Flexible working

Benefits package

Parental leave

Vacation 15 days

Sick leave

Volunteer days

Job summary

Socket.dev in Las Vegas is seeking an experienced NOC Change Manager to govern and coordinate network changes in a 24x7 environment. You will partner with Engineering, Field Operations, Performance teams, and customer-facing groups to minimize impact while ensuring reliable change execution.

Ideal candidates bring ITIL/ITSM expertise, ServiceNow proficiency, and strong cross-functional leadership to drive continuous improvement and risk-managed changes in a fast-paced setting.

Qualifications

• 5+ years in IT Operations or Network Operations.
• Strong ITIL knowledge; ITIL certification preferred.
• Experience with ITSM platforms and change management.
• Ability to coordinate across multiple teams in a 24x7 environment.

Responsibilities

• Own the NOC change lifecycle from intake to closure in ServiceNow.
• Coordinate scheduling to minimize customer impact and conflicts.
• Provide real-time status during maintenance windows.
• Support post-change validation and incident reviews.
• Develop dashboards and reporting on change performance.

Skills

IT Operations

Network Operations

ITIL & ITSM

ServiceNow

Stakeholder Communication

Risk Management

Cross-Functional Coordination

24x7 Operations

Tools

ServiceNow

Job description

Leading network change with precision, control, and accountability.

NOC Change Manager

Las Vegas, NV

About the role

Are you a highly organized operations professional who thrives in fast-paced environments and enjoys coordinating complex network activities? The NOC Change Manager plays a critical role in governing and coordinating planned and emergency network changes across the organization, ensuring operational excellence while minimizing customer impact.

You'll serve as the central coordination point between Engineering, Field Operations, Performance teams, Customer-facing teams, and the Network Operations Center (NOC). Your work will directly contribute to maintaining network stability, improving operational processes, and ensuring successful execution of change activities across a 24x7 environment.

*This role will have a fairly standard work schedule but will need to work off hours for major changes

What you’ll be doing

As a member of the Network Operations team, you'll be responsible for managing the change lifecycle, facilitating cross-functional coordination, and driving continuous improvement initiatives. Your responsibilities will include:

Change Governance & Coordination

• Own the NOC change lifecycle from intake through closure within the designated ITSM platform (e.g., ServiceNow).
• Ensure change records include appropriate risk assessments, implementation plans, rollback procedures, and communication plans.
• Coordinate change scheduling activities to avoid conflicts and minimize customer and operational impact.
• Facilitate communication between stakeholders throughout the change management process.

Operational Oversight & Change Execution

• Provide real-time visibility and status updates to NOC personnel during maintenance windows and active change events.
• Coordinate monitoring suppression, maintenance modes, and alert bypass activities when required.
• Serve as the primary NOC escalation point for issues arising during change activities.
• Support post-change validation activities and ensure successful completion of change implementations.

Risk Management & Performance Monitoring

• Monitor compliance with established SLAs related to change execution and completion.
• Track change performance metrics, including success rates, rollbacks, incidents, and on-time completion.
• Analyze change-related incidents and identify opportunities for corrective action and process improvement.
• Assess operational risk during live network events and recommend pausing or rolling back changes when necessary.

Cross-Functional Collaboration & Reporting

• Collaborate closely with Engineering, Field Operations, Performance teams, and Customer-facing organizations to ensure coordinated execution of network changes.
• Support incident reviews, root cause analysis activities, and operational improvement initiatives.
• Develop and maintain dashboards, KPIs, and executive-level reporting.
• Produce regular reports on change volume, success rates, rollback frequency, and risk trends.
• Contribute to the ongoing enhancement of change management standards, processes, procedures, and tools.

What you’ll bring

Think you could make a difference here? We're looking for someone who brings strong operational leadership, risk management expertise, and exceptional coordination skills. You will also bring some of the following:

• 5+ years of experience in IT Operations, Network Operations, Service Management, or related enterprise IT environments.
• Strong understanding of ITIL principles and frameworks; ITIL certification preferred.
• Experience managing change activities across infrastructure and/or application environments.
• Working knowledge of ITSM platforms and workflows, including ServiceNow or similar tools.
• Ability to assess operational risk and make sound decisions during live network events.
• Excellent written, verbal, and stakeholder communication skills.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Experience coordinating activities across multiple technical and operational teams.
• Familiarity with incident management, problem management, release management, CMDB, and asset management practices.
• Experience in a NOC, service provider, telecommunications, or large-scale network environment preferred.
• Ability to manage multiple priorities in a fast-paced, 24x7 operational setting.
• Strong attention to detail and commitment to process excellence.
• Continuous improvement mindset with a focus on operational efficiency and customer impact reduction.

About us

At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe—always listening, learning, and challenging each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, yet agile enough to empower your growth. You’ll work on meaningful projects, collaborate with talented colleagues, and develop new skills along the way.

We also offer:

• Competitive salary range $83,500-$105,000
• Annual bonus
• Learning Development Opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days and increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Diversity & Inclusion

We celebrate diversity in all its forms. Our backgrounds, perspectives, and experiences make us stronger. We welcome applications from all individuals regardless of race, age, gender, background, or religion. Together, we’ll solve customer challenges in the smartest ways possible.