NOC Engineer III

Boldyn Networks Global Limited; Las Vegas (NV); On-site; USD 130,000 - 152,624; Full time

Benefits offered by this job

Annual Bonus

LinkedIn Learning courses

Flexible working opportunities

Competitive benefit packages

Paid Parental Leave

Vacation starting at 15 days

10 days paid sick leave

4 days off for volunteering

Job summary

A leading connectivity solutions provider in Las Vegas is seeking a Lead NOC Engineer to manage the Network Operations Center. The role involves supervising the team, handling complex network issues, and collaborating with various stakeholders. Candidates should have a Bachelor's degree in Engineering or IT, CCNP/DP certification, and at least 7 years of experience in enterprise-level LAN/WLAN environments. Competitive salary and benefits offered.

Qualifications

• 7+ years of experience in large enterprise LAN/WLAN environments.
• Wireless certification (CWNA/CWNP, Cisco, or Aruba).
• Excellent customer-facing and communication skills.

Responsibilities

• Lead technical operations of the NOC team.
• Supervise and mentor junior team members.
• Troubleshoot Level 3 and Level 4 network issues.
• Ensure accurate ticket updates and stakeholder communication.
• Collaborate with engineering and project management teams.

Skills

Network Operations Center (NOC)

Leadership

Troubleshooting

BGP

EIGRP

OSPF

Customer communication

Education

Bachelor's degree in Engineering, IT, or related field

CCNP/DP certification

Tools

Radius

DHCP

DNS

NAT appliances

Load Balancers

Job description

**Empowering Connectivity, Ensuring Reliability.****NOC Engineer III****Las Vegas, NV****About the role**As the Lead NOC Engineer, you will serve as the technical and operational lead for the Network Operations Center (NOC) team. You will assist the NOC Manager in overseeing day-to-day operations, ensuring timely resolution of complex network issues, and maintaining high standards of service delivery. This role requires deep technical expertise, strong leadership skills, and a commitment to continuous improvement in a fast-paced, enterprise-scale environment.**What you’ll be doing:****Leadership & Team Support*** Act as the first point of escalation for NOC Engineers.* Supervise and mentor junior team members in resolving complex network outages and service interruptions.* Ensure priority SLA incidents are appropriately distributed and addressed.* Oversee onboarding and training of new NOC team members.* Assist in creating and maintaining internal training materials and documentation.**Operational Excellence*** Ensure accurate and timely ticket updates and communications to stakeholders.* Supervise end-to-end network documentation and ensure consistency across the team.* Monitor adherence to MAC procedures and departmental SOPs.* Support continuous operations in a 24x7x365 staffed environment**Technical Responsibilities*** Troubleshoot and resolve Level 3 and Level 4 network issues independently and collaboratively.* Develop and apply testing and troubleshooting plans for network infrastructure.* Manage and test ILEC/CLEC circuit cutovers and upgrades.* Perform physical installation, configuration, and testing of core network components.* Review onsite surveys for wired and wireless access as needed.**Cross-Functional Collaboration*** Act as a liaison between engineering teams and client staff, both technical and non-technical.* Work closely with project managers to meet milestones and deliverables.* Support change management, incident management, and escalation processes.**What you’ll bring**:**Required Qualifications*** Bachelor's degree in Engineering, IT, or a related field. Equivalent experience accepted.* CCNP/DP or higher certification.* Wireless certification (CWNA/CWNP, Cisco, or Aruba).* 7+ years of experience supporting large enterprise and campus LAN/WLAN environments.* Strong understanding of BGP, EIGRP, OSPF, Static Routing.* Experience with Radius, DHCP, DNS, NAT appliances, and Load Balancers.* Excellent customer-facing and communication skills.* Proven ability to lead teams and manage high-pressure situations.**Preferred*** Strong problem-solving mindset with attention to detail.* Commitment to personal and professional development.* Ability to adapt technical knowledge to new challenges.* Team-oriented with a collaborative approach to troubleshooting.* High standards for quality and accountability.At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.**We also offer:*** Salary: $130,000-$152,624* Annual Bonus* Thousands of LinkedIn Learning courses* Flexible working opportunities* Competitive benefit packages* Paid Parental Leave* Vacation starting at 15 days increasing with length of service* 10 days paid sick leave* 4 days off each year to volunteerDiversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.### Prospect Introduce Yourself