NOC Change Planning Manager

Siltt LLC; San Diego (CA); On-site; USD 109,500 - 145,500; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Tuition assistance

Vision insurance

Job summary

Siltt LLC is looking for a NOC Change Planning Manager in San Diego, CA to manage the end-to-end change management process within a dynamic Network Operations environment. This role involves leading the Change Advisory Board, coordinating changes across teams, and ensuring compliance with ITIL best practices. Candidates should have a Bachelor's degree in a related field, at least 10 years of experience in network operations, and strong leadership skills. The position offers a salary ranging from $109,500 to $145,500 per year, along with various benefits.

Qualifications

• 10+ years of experience in network operations, service delivery, or change management.
• 5+ years in a leadership or coordinator role overseeing change control in a 24x7 environment.
• Strong understanding of ITIL Change and Release Management processes.

Responsibilities

• Own and administer the enterprise change management process.
• Facilitate Change Advisory Board meetings and pre-change briefings.
• Review and approve Risk Assessments and Method of Procedure prior to change execution.

Skills

Risk Assessment and Mitigation

CAB Leadership and Facilitation

Technical Documentation and Process Control

Communication and Executive Reporting

Continuous Improvement and Automation

Cross-Functional Collaboration

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering or related field

Tools

ServiceNow

SolarWinds

LogicMonitor

Job description

Future Opening: NOC Change Planning Manager

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance

Overview

SILTT is searching for a dynamic and highly motivated Network Operations Center (NOC) Change Planning Manager responsible for coordinating, governing, and continuously improving the end-to-end change management process across the 24x7x365 Network Operations environment. This role ensures that all network, infrastructure, and system changes are assessed, approved, scheduled, implemented, and reviewed in a controlled and auditable manner, minimizing operational risk and customer impact. The Change Planning Manager will serve as the chair of the Change Advisory Board (CAB), drive adherence to ITIL best practices, and maintain alignment between engineering, operations, facilities, and security teams to safeguard uptime and SLA compliance.

Day in the Life

In this role, you will support a high-impact Network Operations Center that forms the backbone of enterprise service delivery. This role provides the opportunity to modernize NOC best practices and shape a world‑class operations culture that scales while maintaining customer trust and operational excellence.

1. Change Management and Governance

• Own and administer the enterprise change management process (standard, normal, emergency).
• Facilitate weekly Change Advisory Board (CAB) and daily pre‑change briefings to review, approve, and schedule maintenance activities.
• Maintain and publish the master change calendar with blackout windows and dependency mapping.
• Review and approve Risk Assessments, Method of Procedure (MOP), and rollback plans prior to change execution.
• Track and report change success rate, incidents caused by change, and overall compliance to SLAs.
• Lead post‑change reviews and corrective actions for failed or emergency changes.

2. Operational Planning and Coordination

• Integrate NOC, Facilities, and Security maintenance events into a unified schedule.
• Ensure change windows are sequenced to avoid conflicts (e.g., power, cooling, or network impacts).
• Partner with Engineering, Infrastructure, and Application teams to plan project and maintenance releases.
• Oversee readiness gates, change freezes, and coordinated “Go‑Live” activities for major upgrades.

3. Process Improvement and Reporting

• Maintain and refine change workflows in the ITSM tool (ServiceNow, Remedy, or JIRA Service Management).
• Leverage customer dashboards and KPI packs (weekly MBR/monthly QBR) showing change volume, approval time, and success metrics.
• Implement automation and self‑service models for low‑risk standard changes.
• Ensure alignment with ISO 20000, ITIL, and internal audit requirements.

4. Leadership and Stakeholder Engagement

• Coach and mentor NOC and Engineering staff on change discipline and documentation standards.
• Serve as primary escalation for change‑related conflicts or emergency maintenance events.
• Communicate effectively with executives, customers, and third‑party vendors on major changes or service impacts.
• Collaborate with QA, Incident, and Problem Managers to drive continuous improvements and reduce repeat incidents.

Basic Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of experience in network operations, service delivery, or change management.
• 5+ years in a leadership or coordinator role overseeing change control in a 24x7 environment.
• Strong understanding of ITIL Change and Release Management processes.
• Experience with enterprise monitoring, configuration, and ITSM platforms (ServiceNow, SolarWinds, LogicMonitor, etc.).
• Excellent communication, facilitation, and analytical skills.
• ITIL v4 certification preferred; PMP or similar process certification desirable.

Skills & Competencies

• Risk Assessment and Mitigation
• CAB Leadership and Facilitation
• Technical Documentation and Process Control
• Communication and Executive Reporting
• Continuous Improvement and Automation
• Cross‑Functional Collaboration

Work Location

The work associated with this role is expected to be performed on‑site at our San Diego Area location, though some travel may be required for periodic support as needed.

Compensation: $109,500.00 - $145,500.00 per year