NOC Assistant Engineer - 24/7 Transport & IP Ops

China Telecom Americas, Inc.; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

China Telecom Americas, Inc. in Los Angeles is seeking an NOC Assistant Engineer to support 24/7 network monitoring, maintenance operations, and adherence to engineering policies.

You will monitor the Transport and IP networks, respond to alarms, coordinate with carriers, and escalate issues following procedures. The role requires a Master’s degree and bilingual English/Mandarin, with shifts including day, night, and off-hours.

Qualifications

• Master's degree in IT, Engineering, CS or related field.
• CCNA certification preferred.
• Experience with transport and IP networks preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Fluent in English and Mandarin.

Responsibilities

• Oversee on-duty operations during rotating shifts to monitor transport and IP networks.
• Maintain LA POP facility: HVAC, UPS, DC power, fire system.
• Open tickets with carriers and track status.
• Process trouble tickets and escalations per procedures.
• Collaborate with global teams and uphold CTA values.

Skills

Bilingual EN/ZH

Network monitoring

Troubleshooting

Independent work

Excellent communication

Education

Master's degree in IT/Engineering/CS

Tools

CCNA certification

Job description

China Telecom Americas, Inc. in Los Angeles is seeking an NOC Assistant Engineer to support 24/7 network monitoring, maintenance operations, and adherence to engineering policies.

You will monitor the Transport and IP networks, respond to alarms, coordinate with carriers, and escalate issues following procedures. The role requires a Master’s degree and bilingual English/Mandarin, with shifts including day, night, and off-hours.