NOC Analyst: Network Diagnostics & Incident Response

RESOURCESOFT, INC.; Harrisburg (Dauphin County); On-site; USD 55,000 - 85,000; Full time

Job summary

Resourcesoft, Inc. is seeking a capable NOC support specialist to monitor enterprise networks, triage incidents, and collaborate with Tier 2 engineers. The ideal candidate has 2+ years in NOC or help desk, plus hands-on experience with SolarWinds, SquaredUp, and ServiceNow.

You will coordinate with telecom vendors, log detailed tickets, and issue timely incident communications. Strong written and verbal communication is essential to keep stakeholders informed and maintain high system

Qualifications

• 2 or more years of experience in network operations center (NOC) support or technical help desk administration.
• Proficiency with SolarWinds and SquaredUp for infrastructure oversight.
• Experience with ServiceNow or enterprise ticketing software for logging and escalation.
• First-line network diagnostics, circuit triage and troubleshooting connectivity.
• Vendor coordination with telecommunications providers and outage tracking.
• Experience issuing enterprise incident communications and knowledgebase updates.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor enterprise network infrastructure and remote hardware using SolarWinds and SquaredUp.
• Triage inbound network support calls and log detailed incident tickets within ServiceNow.
• Execute first-level investigation and diagnostic testing for network outages and system degradations.
• Escalate critical system alarms and unresolved connectivity issues to Tier 2 engineers and service providers.
• Issue enterprise-wide incident communications and emergency status bulletins using approved protocols.
• Coordinate with third-party telecommunications vendors to track circuit restoration during alarm conditions.
• Maintain technical operational logs, shift turnover records, and troubleshooting knowledgebase articles.

Skills

NOC operations

SolarWinds

SquaredUp

ServiceNow

Network diagnostics

Vendor coordination

Incident communications

Written and verbal communication

Tools

SolarWinds

SquaredUp

ServiceNow

Job description

Resourcesoft, Inc. is seeking a capable NOC support specialist to monitor enterprise networks, triage incidents, and collaborate with Tier 2 engineers. The ideal candidate has 2+ years in NOC or help desk, plus hands-on experience with SolarWinds, SquaredUp, and ServiceNow.

You will coordinate with telecom vendors, log detailed tickets, and issue timely incident communications. Strong written and verbal communication is essential to keep stakeholders informed and maintain high system