NOC Analyst (Mid-Level)

NTT DATA, Inc.; Springfield (VA); On-site; USD 96,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Job summary

NTT DATA, Inc. in Springfield, Virginia, seeks a Mid-Level NOC Analyst to ensure continuous availability and performance of client enterprise networks.

You will perform advanced monitoring, troubleshoot complex connectivity issues, support incident resolution, and coordinate restoration across distributed environments. Responsibilities include Tier 2 investigation/resolution of LAN/WAN incidents, incident lifecycle tracking in ITSM tools, and coaching junior analysts.

Qualifications

• Minimum 6 years of enterprise NOC, network operations, troubleshooting, or incident restoration experience.
• Active network or cybersecurity certs such as CCNA/Network+/Security+/JNCIA or equivalent validated against the 8140 work role.
• Ability to work on-site in Springfield, VA, including rotating shifts, nights, weekends, and federal holidays for 24x7x365 operations.
• Active Top Secret Security Clearance.

Responsibilities

• Diagnose enterprise LAN/WAN, routing/switching, firewall, VPN, connectivity, and circuit failures using monitoring telemetry, logs, and troubleshooting tools.
• Investigate capacity, latency, packet loss, interface errors, path instability, and other incidents; execute restoration procedures.
• Coordinate service restoration with infrastructure teams, providers, cloud operations, and external vendors.
• Track incident lifecycle, technical findings, and restoration steps in ITSM tools like ServiceNow.
• Escalate engineering issues while coaching junior analysts and coordinating shifts.
• Implement preapproved operational changes per change/configuration and security processes.

Skills

NOC operations

Troubleshooting

Incident response

Shift work

Education

CCNA

CompTIA Network+ CE

CompTIA Security+ CE

JNCIA

Tools

ServiceNow

Cisco

Juniper

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a NOC Analyst (Mid-Level) to join our team in Springfield, Virginia (US-VA), United States (US).

Job Summary

Help ensure the continuous availability and performance of our client’s enterprise network infrastructure. You'll perform advanced network monitoring, troubleshoot complex connectivity and performance issues, support incident resolution, and coordinate restoration efforts across geographically distributed environments. This role offers the opportunity to work with enterprise-scale networking technologies while directly supporting the operational resilience of critical security systems. Provide Tier 2 investigation and resolution of enterprise LAN/WAN incidents, restoring network services and sustaining network operational performance.

Job Duties

• Diagnose enterprise LAN/WAN, routing/switching, firewall, VPN, connectivity, and circuit failures using monitoring telemetry, logs, and troubleshooting tools.
• Investigate capacity, latency, packet loss, interface errors, path instability, and other incidents; execute authorized restoration procedures.
• Coordinate service restoration with infrastructure teams, telecommunications providers, cloud operations, and external vendors.
• Track incident lifecycle, technical findings, workarounds, root‑cause inputs, and restoration steps in ServiceNow or comparable ITSM tools.
• Escalate specialized engineering issues while supporting junior analyst coaching, shift coordination, and effective operational handoffs.
• Implement preapproved operational changes where authorized and comply with formal change/configuration management and security processes.

Basic Qualifications

• Minimum 6 years of enterprise NOC, network operations, troubleshooting, or incident restoration experience.
• Active network or cybersecurity certification such as Cisco CCNA, CompTIA Network+, CompTIA Security+ CE, Juniper JNCIA, or equivalent qualification validated against the assigned 8140 work role.
• Ability to work on‑site in Springfield, VA, including rotating shifts, nights, weekends, and federal holidays as needed to support 24x7x365 operations.
• Active Top Secret Security Clearance

Preferred Qualifications

• Strong TCP/IP, BGP/OSPF fundamentals, VLANs, routing/switching, DNS/DHCP, firewalls, VPNs, load balancing, and packet‑level troubleshooting.
• Experience in geographically distributed enterprise operations, circuit‑provider escalations, cloud connectivity, Cisco/Juniper networks, and ServiceNow.
• Clear written and verbal communication, accurate ticket documentation, adherence to standard operating procedures, and effective coordination during time‑sensitive incidents.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $96,492 - $144,738. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally‑required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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